AboutSpencer Holcombe Expertise I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.
Experience Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.
Organizations Telephone Pioneers of America
Publications PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com
Expert: Spencer Holcombe Date: 11/18/2007 Subject: DSL Fine, no dial tone, busy signal
Question I have DSL that is working fine, but I have no dial tone. Callers to my house have been getting a busy signal for about a week. If I plug the phone into the outside jack, it's fine. I have one line and one jack in my house.
Outside, only the red and green wires are conneted. The yellow and black wires from the not-connected second line are attached.
Thanks!
Joyce
Answer Joyce,
Check your equipment and the filter/jack. Unplug the computer,fax,etc does the phone work? Switch the dsl filter with another one, does the phone work? One of your other devices is causing the problem, or your jack filter connection has become undone or broken. Since callers receive a busy signal, i'd start with unpluging everything and only plug in the phone, Does it work? great, now staert hooking up other items ONE AT A TIME, Checking the phone each time after the oter device is plugged in. When the phone goes dead - you've found your problem.
Spencer
