AboutSpencer Holcombe Expertise I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.
Experience Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.
Organizations Telephone Pioneers of America
Publications PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com
Question Work for US Government. Have a Brother MFC 4600 fax/copier. We get an error code NG "Poor Line Condition". What is that telling us, and how do we fix it. PS: we don't have much money. Thanks
Answer John,
You're the 1st tell tell me where you work, but I could have used your telco and wiring information more :-)
Call your local telco's repair center (usually 611) and request they do a line test from the C.O. to your network interface (this is a no charge service), and should detect any problems on their portion of your wiring.
Next check YOUR wiring and jacks for loose connections, stray wires, or broken hardware. Also check the line and handset cords on ALL your phones and equipment you have on that same line. My guess is you have a bad line cord from the fax to the jack, but without testing or being there, that's just an educated guess.
Spencer
