AboutSpencer Holcombe Expertise I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.
Experience Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.
Organizations Telephone Pioneers of America
Publications PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com
Question We have a fax machine on campus that has no problem sending to most fax numbers on or off campus. Every now and then, there is one number that fails when we send a fax to it. When that happens, I can do a test from a second fax machine to that same number and it gets thru. The fax machine vendor says it’s a line problem, but if that is the case, how can all the other faxes be working fine and only that number have a problem. Any recommendation would be appreciated.
Answer Mat,
It could still be a line problem, your fax line or the receiving one, or it could be an equipment bug on either end. Without testing, their's no way to be certain which one is casing the problem, but I'd lean toward a bug in your machine-as it's there and easier to test.
Other places to check are the connections and as a last resort have 611 (telephone company repair service) check the line for faults and intermittent outages like a line being scraped by a tree etc during windy times. Also try switching the fax you have the problem with with the second one you tested and see if the problem still appears.
Spencer
