AboutSpencer Holcombe Expertise I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.
Experience Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.
Organizations Telephone Pioneers of America
Publications PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com
Expert: Spencer Holcombe Date: 8/16/2007 Subject: NG poor line condition when sending to efax
Question Hello,
My phone co is bellsouth. I have a brother mfc-8500, whenever I send to an efax number, I get the error code "NG: poor line condition." There are no problems faxing to regular fax numbers. This happens with different efax numbers [not just the same one]. Any idea what it could be?
Thanks!
Answer Robyn,
What else is connected on that line? A computer? a modem? etc.. Check your manual for settings, or try disconnecting some/all of the other devices, and try your fax again. As your faxes go thru, you can start connecting the other devices ONE AT A TIME until you get the N/G line error. When you do you know THAT'S the device causing your problems, and you can then get a specific solution for that device. you may need a filter, or just change your settings depending on the device. TEVO is famous for this, but I'd contact Brother and explain the problem and what you've done to fix it so they can guide you.
Good luck, Spencer
