AboutSpencer Holcombe Expertise I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.
Experience Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.
Organizations Telephone Pioneers of America
Publications PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com
Question I am setting up a home office for telecommuting (not a home based business). I will be ordering a new residential line for my home, and would like to set up that line to handle both my phone and fax.
I was thinking of getting distinctive ring with 2 numbers to handle the task, but wasn't sure if I would be able to receive a fax while I'm on the phone (receive 2 calls at once, in other words). I know I can only make 1 outgoing call at a time, but didn't know how it worked on incoming calls (a phone company rep said it would work, but I wasn't convinced that she was very well informed).
My local service is provided by Verizon.
Any advice you can give that might make this work would be appreciated.
Thanks.
Answer John, One line with call waiting, and an adapter sold at most electronic stores, or included with your fax will do the trick. Your incoming fax calls would be handled just like a voice call while you are on the phone. You're correct to be cautious, but remember MOST telephone company service reps are well trained, and have computer access for any question that might be out of the norm. Good luck, and enjoy your new "office". Spencer
