AboutSpencer Holcombe Expertise I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.
Experience Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.
Organizations Telephone Pioneers of America
Publications PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com
Expert: Spencer Holcombe Date: 12/4/2007 Subject: Phone/fax problem
Question Hi.
I'm having a problem with a AT&T phone line that I have a fax machine hooked to it. I cannot fax to a specific number and neither that same number cannot fax me. We both have AT&T lines and we even live in the same neighborhood, same area code, just 10 minutes away. We both had AT&T technicians inspecting the line, phone jacks and so on and in either location they blamed the fax machines since they did not have a clue what seemed to be the problem. I believe it cannot be the fax machine since we both are able to send and receive fax to anywhere besides each other.
When we both fax from each location, it gives us the signal but the paper does not go thru at all and a report prints out saying BUSY/NO ANSWER.
My phone line has the fax machine hooked to it and also it's the one I have my DLS connection and it has a filter on it. I never use it as a phone. The other's person phone line it's an exclusive fax line.
Would you have any idea what may be the problem?
I'd appreciate you help.
Thank you
Sonia
Answer Sonia,
Try unplugging your D S L filter, and YOUR computer, then resending the FAX. (also reread your fax machine's instructions for your settings). I'm sure it's your fax and/or the other persons settings, and after you correct them, you'll be faxing and computing as usual.
Spencer
