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Telecom (Phone, Fax, E-mail)

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About Spencer Holcombe
(Top Expert on this page)

Expertise
I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.   

Experience
Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.

Organizations
Telephone Pioneers of America

Publications
PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com

   

You are here:  Experts > Business > Small Business Information > Telecom (Phone, Fax, E-mail)

Questions Answered By Expert  Spencer Holcombe 
In Category  Telecom (Phone, Fax, E-mail)

SubjectDate Asked

Constant busy signal11/13/2008
  Q: My phone has a busy signal when I try to call out and incoming callers either get a busy signal or a ...
  A: Since you have AT&T, why not call 6-1-1 (repair service) and have them check your line? They'll ...
Cordless phone10/1/2008
  Q: I have a Panasonic 5.8 GHZ cordless phone. I have dial tone and can make outgoing calls. But I ...
  A: Phil, Why don't you believe Verizon? Telephone companies make their money on people using the ...
Telecommunications9/25/2008
  Q: my business gets 5 to 10 phone calls from a number in New Jersey per day and when we pick up the ...
  A: Walter, Try using the following site to block those calls: www.phonetray.com although your phone ...
Telecommunications9/23/2008
  Q: my business gets 5 to 10 phone calls from a number in New Jersey per day and when we pick up the ...
  A: Walter, Who is your provider? I've never heard of a TELEPHONE company NOT being able to provide ...
Speakerphone interference8/19/2008
  Q: One of our Nortel telephones which is being used on a landline has a lot of interference whenever ...
  A: Robin, Based on the information you provided, let's start with the other devices near your phone. ...
Bad TR message on fax machine8/11/2008
  Q: I have an HP T45 all in one printer/copier/fax machine. I can send out faxes, but when someone tries ...
  A: Donna, I'm guessing that you only receive faxes from 1 person and that's where you're getting the ...
Cordless phones7/11/2008
  Q: I have a base unit and two handsets. Occasionally the base unit went totally dead for a few ...
  A: Billy, Without knowing more about your wireless system -ie the brand model, setup etc... I'm ...
Connect fax through cordless phone7/10/2008
  Q: My husband usually handles all this stuff but since he chose to kill himself this year in the middle ...
  A: Susan, There are several "devices" on the market today that should be able to fill your need. Most ...
Phone interference7/2/2008
  Q: I read you response to interference. I found my HVAC to be the problem/a heat pump. Can I get a ...
  A: Pat, Yes, have an electrician do the job. (he/she can also pin point where the problem lies. ie ...
Phone interference7/1/2008
  Q: I read you response to interference. I found my HVAC to be the problem/a heat pump. Can I get a ...
  A: Pat, You have two choices depending on the TYPE of phone (cordless or standard) If the problem is ...
Unblocking outgoing calls2/28/2008
  Q: I have my landline phone number blocked so that the recipients do not see my number. I know there ...
  A: Cheryl, The "code" to dial is *82 (or from rotary phones dial: 11-82) You can find this ...
how to buy a 1-800 number2/25/2008
  Q: i followed the thread on how to buy a 1-800 number, but there is no mention of how to find out who ...
  A: Ken, Fax the number and see if they respond. Carriers can tell you if the number is theirs, or ...
FAXING with TIME WARNER CABLE2/13/2008
  Q: i have time warner TV cable, Cable Internet, and phone service. They call their phone service ...
  A: Regi Lynn, If it's just a problem of having to unplug the phone, and plug in the fax to the port, ...
telephone2/3/2008
  Q: My phone has a dial tone, and I can place outgoing calls. My answering system via Verizon (my land ...
  A: McKinny, Is your answering system voice mail or an answering machine? If it's voice mail contact ...
electric power and phones1/16/2008
  Q: I have a dect6 1.9(?)ghz base with 2 handsets cordless phone set. Every time the electric power ...
  A: Carol, It IS the PHONE that's causing the problem with the line going dead. Most cordless phones ...
GE 28111 SECT 6.0 - New Voice Mail1/16/2008
  Q: How can I stop flashing light indicating New Voice Mail, once I've retrieved said voice mail, and ...
  A: Richard, Check with your voice mail/service provider. I've only seen phones sold by the provider ...
Fax and phone/voicemail1/13/2008
  Q: I've recently hooked up both my fax and phone to the same single line in our home by way of a ...
  A: Mike, You're going to have to change your setting on your fax AND with your voice mail. See your ...
Refuse FAX'S1/11/2008
  Q: I took the paper out of my FAX machine so that I would not get unsolicited FAX's. But when I put ...
  A: Karen, Without knowing your fax brand, service provider details, I'm giving you general answers, but ...
help12/27/2007
  Q: i have been getting some very rude and annoying calls on my cell phone from some girls who blocked ...
  A: Meg, Yes there is, but you need to contact your law enforecment agency AND your carrier. One ...
AT&T 2455 cordless12/18/2007
  Q: My AT&T 2455 base phone and extension phone both have suddenly started displaying a "searching for ...
  A: Phyllis, Although your phone(s) are six years young, I'd check and replace the batteries before ...
Phone/fax problem12/4/2007
  Q: I'm having a problem with a AT&T phone line that I have a fax machine hooked to it. I cannot fax to ...
  A: Sonia, Try unplugging your D S L filter, and YOUR computer, then resending the FAX. (also reread ...
cordless phone problems11/27/2007
  Q: My husband and I have home based businesses, so he has one phone line for his business, and I have a ...
  A: Sandy, i doubt it's the phones, more likely it's what else you have on your phone lines. ...
Panasonic KX-TG2632AL11/20/2007
  Q: One of the handsets of my cordless phone is not working.It displays 'Move closer to base' when I try ...
  A: Karthik, You might try recharging the handset, or changing the battery. If that doesnt help, try ...
DSL Fine, no dial tone, busy signal11/18/2007
  Q: I have DSL that is working fine, but I have no dial tone. Callers to my house have been getting a ...
  A: Joyce, Check your equipment and the filter/jack. Unplug the computer,fax,etc does the phone work? ...
5.8 GHz phone and radio interference11/12/2007
  Q: I have been picking up what I believe to be radio stations on my phone. What can I do to avoid ...
  A: Kera, Without more information, I can only give you some general tips. You can install an RF ...
No Line Error Message10/25/2007
  Q: I have a V-Tech Dect 6.0 portable phone system with 2 additional handsets. Occassionally upon ...
  A: Bob, Based on your description, I'd say it's a problem with your equipment rather than your service ...
Unwanted phone calls9/27/2007
  Q: Holcombe Do you know of any way or any devise that can be purchased that will block incoming phone ...
  A: Paul, You didn't state who you telephone service provider is, but MOST have call management services ...
NG poor line condition when sending to efax8/16/2007
  Q: My phone co is bellsouth. I have a brother mfc-8500, whenever I send to an efax number, I get the ...
  A: Robyn, What else is connected on that line? A computer? a modem? etc.. Check your manual for ...
Panasonic KX-TG2122 Cordless Phone8/8/2007
  Q: I've a problem with the new Panasonic KX-TG2122 which I bought last week. I know this comes with ...
  A: Rajesh, You can't FIX a burned out device. You can replace parts, and if it's JUST your charger, ...
Panasonic KX-TG2122 Cordless Phone8/7/2007
  Q: I've a problem with the new Panasonic KX-TG2122 which I bought last week. I know this comes with ...
  A: Rajesh, I'm sorry to say it sounds like you have "fried" your new device. Since you connected it to ...
Bell System for Dummies7/28/2007
  Q: I have so many questions I dont know where to start. I am very fascinated by the Bell Network ( or ...
  A: Chris, I'm more on the historical side of the corp as opposed to the tech. The best books I've found ...
Panasonic 5.8GHz phone doesnt work7/22/2007
  Q: we have a set of 3 panasonic phones, 5.8GHz. they ring, but once you pick up the phone you can't ...
  A: I've never seen a cordless phone without a volume control-either on the handset or base. I'd check ...
cordless phones7/19/2007
  Q: I have 3 cordless phones all on the same line. one of them works while the other two do not. I have ...
  A: Do all the jacks have service? Are the phones charged and have good batteries? Are they turned on? ...
Telemarketer Phone Numbers6/28/2007
  Q: I get a lot of phone calls (some 800 numbers, but not all) which I ignore if I can't identify the ...
  A: Alida, The "number" isn't really disconnected, although you can't call into it. It's a system used ...
panasonic dial lock removal6/23/2007
  Q: I have a KX-TG2632AL cordless phone that has dial lock on, that was locked but will not unlock now. ...
  A: Dave, unplug the base unit and remove the batteries from the handset. Let the handset drain by ...
Caller ID w/fax/tad6/13/2007
  Q: I have a Brother MFC 8440 which includes a fax and a Uniden 5.8g with a corded phone/answering ...
  A: David, Check the settings on your fax and phone for a caller id setting. MOST caller id's will work ...
Phone rings but all I hear is buzzing...6/8/2007
  Q: I have a cordless phone and it rings just fine but when I answer the phone all I hear is a buzzing ...
  A: Jessica, What type/brand of cordless phone do you have? How old is it? Have you tried making a call ...
disabling a phone from ringing6/7/2007
  Q: We have a Spirit phone system in our office and no one has any clue which Spirit system it is ...
  A: You can program any phone in your system to ring/not ring have outside access, intercom, etc --all ...
How to unblock a private number6/2/2007
  Q: I recently receive 2 blocked on my home phone line, the caller was making threats and then hanging ...
  A: Amy, Although you can't "unblock" the callers number, your telephone company has a record of the ...
business phone suggestions6/2/2007
  Q: I have a question concerning calling features and how they would work in a business application. I ...
  A: Nick, You have some choices to make, but ALL start with your telephone service provider. Give them ...
buzzing/humming sound in cordless phone5/13/2007
  Q: We were out of town durring several storms and when we returned, I reconnected a phone/answering ...
  A: Linda, Check the jacks for any damage and/or anything that may have lodged inside while you were ...
Fax and landline phone5/10/2007
  Q: We have service through Qwest; 1 line; 2 numbers. Recently, I moved my computer and fax machine ...
  A: Barb, You're right, There is an easier way! it has to do with your fax settings AND how your numbers ...
Fax and landline phone5/8/2007
  Q: We have service through Qwest; 1 line; 2 numbers. Recently, I moved my computer and fax machine ...
  A: Bar, Most electronic stores carry wireless jacks you can use to make your phone/fax connections in ...
FAX5/3/2007
  Q: We have a fax machine on campus that has no problem sending to most fax numbers on or off campus. ...
  A: Mat, It could still be a line problem, your fax line or the receiving one, or it could be an ...
Phone patches4/14/2007
  Q: I work for a small business that specializes in audio narration and voice-overs. One of our ...
  A: Check out phone/audio conferencing equipment at most electronic stores and in the yellow pages. ...
Isolating lines 1 and 24/2/2007
  Q: The expert can't answer your question. Your Question was: I live in a condo. I have 2 lines. ...
  A: Carlton, ok NOW i have a starting place. I was afraid you were going to say exactly what you did- ...
incoming fax on residential landline3/21/2007
  Q: We recently started receiving fax calls, as evidenced by the recorded beeps on our answering ...
  A: Allan, i'm sorry I don't know of any hardware add-ons that would do this for your existing answering ...
How to get phone answer mach. to recieve call instead of fax3/20/2007
  Q: Have Brother MFC-240C and AT&T model 1480 telephone.Fax answers instead of answer machine,don't know ...
  A: Mark, You need to check the answer settings on both your fax and answering machine. Make sure you ...
Cordless phone2/15/2007
  Q: No one seems to know the answer to this question so I thought I'd go to the expert/s. I was given a ...
  A: Mario, That "mint green stuff" is called corrosion, and it has most likely damaged your handsets ...
Vonage and Verizon2/10/2007
  Q: I've heard a lot about Vonage and my dad considering switching to it, but at the moment we're using ...
  A: Dan, Unless you discontinue your current telephone service, you'll pay Vonage's monthly charges and ...
3 way call tied up line 1 and 21/30/2007
  Q: I was practicing hosting a 3 way call, dialed out on line 1 to my own number, picked up line 2 and ...
  A: Jen, Click on LINE ONE with the handset off, NOW UNPLUG that phone and then unplug ANY other phone ...
Error Code "NG"1/10/2007
  Q: Work for US Government. Have a Brother MFC 4600 fax/copier. We get an error code NG "Poor Line ...
  A: John, You're the 1st tell tell me where you work, but I could have used your telco and wiring ...
forward phone calls & track them1/5/2007
  Q: Is there a way I can call someone then forward their call so my line will be free to call someone ...
  A: Tom, I'm not clear on what you're trying to do. If you want to forward a call on someone else's line ...
cordless phone kills phone line12/19/2006
  Q: we have a 5.8ghz two motorola phone combo thing (one main and the other needs to phone jack). we ...
  A: Katy, If you've followed all the advice, all I can say is since you know the cordless unit is the ...
fax machines12/12/2006
  Q: Hey Spencer, I'm still a little confused. Would I hook the fax up to my regular phone jack or to ...
  A: Bridgette, Your fax will plug into your reg voice line. Set the fax to answer after 4-5 rings(you ...
fax machines12/12/2006
  Q: I only have one phone line in my home. My computer is on DSL. I'm going to buy a fax machine. Can I ...
  A: Bridgette, Alot of your questions are going to depend on the fax machine you buy, so tell the ...
Fax12/3/2006
  Q: Spencer, A few months ago I sent a fax but never kept the "transmission receipt page". Do you ...
  A: Neil, Check with your office accounts payable dept for list of calls placed related to the fax you ...
GE. 28111 Series DECT 6.011/26/2006
  Q: I just purchased the above phone set and have not been able to get either phone to ring. I have ...
  A: Joe, I don't have enough information to give you a firm answer, but try some basics: have you ...
2 Brother Fax Machines wont Talk to Each other??11/15/2006
  Q: I bought a new Brother 7220 MultiFunction Printer for my home office. This was to replace an old ...
  A: Chris, I really can only offer a hunch, but I'd check the number that your fax is dialing to ...
Old DTMF Pad Problem11/12/2006
  Q: I'm cleaning the interior of an old Western Electric telephone for my mother. The dialtone volume ...
  A: Larry; Go back and recheck all of the contact points. Make SURE none of the contacts are bent or out ...
Cordless handset not ringing or displaying cid10/17/2006
  Q: Just a few days ago my wireless handsets began acting up. I have a Panasonic KX-TG5439 5.8 ghz ...
  A: Will, You can't see me but I'm grinning, only because I HAVE heard of this before. You're not going ...
Do I need to retain two phone lines to fax?10/15/2006
  Q: Currently, I have one dedicated telephone line for internet connectivity to one computer and a cable ...
  A: Nina, I don't have any information on dell products, but If the "all in one" uses regular fax specs, ...
Telephone Jacks10/11/2006
  Q: My house use to have 3 telephone lines in it. I am down to one with kids gone. I want to use the ...
  A: Jerry, Go to your network interface and move the red and green wires from the nonworking line to the ...
Panasonic Cordless Phone/SBC-AT&T10/2/2006
  Q: Spencer: I have two regular phone lines from AT&T SBC from the Glendale, Ca HUB (an hold hub since ...
  A: Mike, do me a favor and disconnect your computer, and modem if used, then try the cordless phone ...
Old Phone system9/26/2006
  Q: My house was built in 1960. It has the old phone connection on the outside of the house where all ...
  A: Randy, That third "wire" is most likley your ground, and It needs to be connected! (to protect your ...
Have a crackling on my phone line9/18/2006
  Q: Pacific Bell/Sbc. We have a new Panasonic KX TG5673. I hooked it up two months ago and have had no ...
  A: Kathy, is the noise only on the cordless, or is it on ALL your phones? If only the cordless, try ...
Faxing and Digital Phone Service9/13/2006
  Q: I have Time-Warner digital phone service as well as a cable modem for Internet access. The modem is ...
  A: Scott, i'm sorry but I don't understand your question. You said tech support already told you that ...
Phone not ringing.9/9/2006
  Q: When we first moved into this apartment three months ago, we had an issue with the first phone we ...
  A: Jessica, Have you tried the phone at another known working line? Is the ringer set to on? Is the ...
Panasonic dail lock remover9/7/2006
  Q: have Panasonic cordless phone KX-TG2340jx model And because of my child I used the dial lock ...
  A: Nab, I couldn't locate the model number you entered, but I suggest you contact Panasonic on line at ...
voice mail and Brother fax machine8/28/2006
  Q: having trouble receiving faxes because I have voice mail..I've tried various settings and still ...
  A: You didn't state what's happening, but I'm going to asssume that your voice mail is coming on, and ...
Brother Intellifax 1270 (not 1270E)8/13/2006
  Q: I DO have a three way splitter, but it is on the DSL box, which is connected to my computer. I am ...
  A: Amanda, Thank you for following up with the information. Although I wasn't questioning your ...
Brother Intellifax 1270 (not 1270E)8/13/2006
  Q: I have to run my office phone through my fax machine, which is going through my computer. My office ...
  A: Amanda, 1St, WHY are you running your phone and fax thru your computer? Go get a splitter at any ...
buzzing on landline8/10/2006
  Q: I have an AT+T landline phone in my house. About 50% of the time there is a loud buzzing on it. It ...
  A: kc, Buzzing on a line is usually caused by a crossed or "shorted" wire. Check all the connections at ...
telephone wiring issue8/10/2006
  Q: Our house is only 20 years old, but I believe something has always been wrong with the wiring ...
  A: Eric, Radio stations being picked up on your telephone and even television are not uncommon, and ...
Voice/Fax Splitter8/5/2006
  Q: Spencer, Thanks for your input. Could this "splitter" also be referred to as a "separator"? I went ...
  A: Joe, I've seen them called by SEVERAL names, so go by what it does, not what marketing people ...
Phone/fax adapter8/5/2006
  Q: Actually following up on an answer you gave to someone on this forum, I want to know what type ...
  A: Joe, Ask for a "FAX/Voice" splitter. They go by several names but if you tell them what you want it ...
Local phone service?8/3/2006
  Q: I have phone servcice with Verizon and I can't stand them. Do you know of a plan for dial tone plus ...
  A: Tom, Since Verizon is your local telco, you only have 2 other options. 1. Using a VOIP (voice over ...
5.8GHz cordless phone interference?8/2/2006
  Q: We recently purchased a VTech 5.8GHz cordless phone. As we would talk and move around the house, ...
  A: Brandon, The list of items that can cause interference are as long as you can make it. Any item ...
Radio station on interior wiring8/2/2006
  Q: I have a radio station on my inside wiring to my home. This happens when there is NO connection to ...
  A: Allen, The causes are numerous, and could be anthing from the station being overpowered, to more ...
Vonage Number Listing with 411 Directory.7/27/2006
  Q: I just got a new phone number with Vonage and would like to list it with 411 Business Directory. Is ...
  A: Maciek, Although it's possible, It depends on the company providing "411" service in the area you ...
phone not ringing7/24/2006
  Q: Spencer, I thought we only had 4 phones hooked up, but it seems we have 6. Here is a list of the ...
  A: Cheri, Ah HA ! not to be smug, but (I kind of suspected you had more than 4 hooked up) Unplug 1 ...
phone not ringing7/23/2006
  Q: Currently we have four telephones hooked up in our house. However, not all of them will ring. I ...
  A: Cheri, I need a little more information to answer your question. How many items total, do you have ...
VOIP7/7/2006
  Q: In your opinion, is that reliable service. My telephone company, saids they get alot of complaints ...
  A: I think it's a reliable service, depending on WHICH carrier you choose, and how up to date the lines ...
could you explain to me how...5/22/2006
  Q: could you explain to me how the*87 works. I know of someone who can unblock my private number, i ...
  A: Tonia, Are you asking about Caller ID? This service is available from your telephone company, for ...
Tone and Probe a phone line.5/17/2006
  Q: To give you a little background. I'm an IT Tech. that just started a new job installing and ...
  A: Keith, Your idea will work with the telephone system "down", but while it's up and running it ...
Panasonic dail lock remover4/16/2006
  Q: I have Panasonic cordless phone KX-TG2423 (XXXX) model ,recently before two months I bough it And ...
  A: Try unpluging the base unit from the power outlet and telephone jack. Then remove the handset from ...
cordless telephone4/7/2006
  Q: I have had an AT&T cordless telephone, model HS-8271, for a few years with no problems. Now I have ...
  A: Jim, I SHOULD have told you to start by finding out what's on that electric line in addition to the ...
cordless telephone4/6/2006
  Q: I have had an AT&T cordless telephone, model HS-8271, for a few years with no problems. Now I have ...
  A: Jim, This is a clasic discription of radio frequency interference. Have you added or moved any ...
Faxing - digital phone line3/31/2006
  Q: Hope you can help and advise. I have phone and internet through Cablevision (digital). I would like ...
  A: Ken, It WILL work, depending on your fax, it's settings, and your provider. Most fax machines today ...
Cordless phone keeps beeping2/17/2006
  Q: I have a Panasonic KX-FPG381 Phone, Fax, 2.4 Cordless phone. Whether the cordless phone is in its ...
  A: Ms. Noble, I'm not up on Panasonic, but would suggest you check your owners manual. You may just ...
900 number is billing me for down load1/3/2006
  Q: 11/20/05 135pm Atlanti Mgmt. 900-444-0350 billed my phone number for down loading software.I did not ...
  A: Brian, Contact the company billing you at the number on the bill. Inform SBC/at&t that you are ...
untraceable fax12/19/2005
  Q: i keep getting faxes with no way of telling what number sent them. Its the ex but again everyone i ...
  A: Ralph, A fax only shows what the sender allows. The USER of the sending fax machine sets up what ...
Telephone Recorder12/16/2005
  Q: Can you recommend a simple device to record a telephone conversation on a digital telephone line? ...
  A: Philip, Your device SHOULD work if you install a filter at the telephone line jack and plug the ...
phone text12/2/2005
  Q: How do I text-message someone's phone using the computer? Thanks, Randy
  A: Randy, you need to find out if the person you want to communicate with has a phone that supports ...
Area code exchange routing etc.10/14/2005
  Q: We sell marketing campaigns to chiropractors in various markets, so when we sign up a client in, ...
  A: I'm sorry you've had so much trouble getting a simple 800# with area code routing installed. ...
Conf call #9/26/2005
  Q: we are looking for a conference call in # for a small business. The call in # will be used once a ...
  A: Nicole, AT&T offers a wide range of conference calling services, from simple audio, to video, ...
Cordless Telephone9/20/2005
  Q: Could I possibly have your opinion on what might be the issue with my cordless phone? I have a Radio ...
  A: Kathy, I can only think of two things that might be causing the problem- 1. make sure you are ...
Fraud Billing9/13/2005
  Q: Holcombe, First of all, I want to thank you for answering my question. I used T-Mobile as my cell ...
  A: Ivy, I'm sorry, I don't handle mobile/cell phone questions. If it was me, I'd contact T-mobile, ask ...
Phone / Fax line sharing8/24/2005
  Q: I am setting up a home office for telecommuting (not a home based business). I will be ordering a ...
  A: John, The adapter is used to let your fax know the call is a data one and that it should auto ...
Phone / Fax line sharing8/24/2005
  Q: I am setting up a home office for telecommuting (not a home based business). I will be ordering a ...
  A: John, One line with call waiting, and an adapter sold at most electronic stores, or included with ...
Home Office Phone Equipment6/29/2005
  Q: Spencer, My wife works from our home office and uses the telephone all day long. We've bought ...
  A: John, although I don't usually recomend specific companies, The supplier for BELL SYSTEM ...
re: Vonage6/20/2005
  Q: A friend of mine told me about Vonage and I wonder if you've heard anything it. Evidently it ...
  A: Although I don't reccommend ANY telecom carriers by name, Vonage is one of several that is selling ...
Volume of My Voice on Other Phones3/24/2005
  Q: I have a fairly consistent problem when talking to other people from my home landline. They claim ...
  A: I doubt it is your line, although you may want to try switching your dsl filter for that phone with ...
Question on VOP, that Time Warner is offering on their Digital phone.3/14/2005
  Q: I wanted to write tonight to find out some info on VOP (Voice Over Protocol). I think that is what ...
  A: I really can't help you too much with VOIP-Voice Over Internet Protocol. I know it's more ...
How do I buy a 1-800 number?1/7/2005
  Q: 1-7 Followup Question - Hello Spencer, Thank you for your answer. When I find out what ...
  A: Earl, please do! After you find out the information, I think you'll find you will need to have him ...
cordless phones not functioning properly12/27/2004
  Q: My home telephone service provider is Talk America but SBC is in charge of the exterior wiring. I'm ...
  A: Mike, What ELSE is on your telephone system? alarm? computer? fax? tivo? I would be guessing, but ...
Receiving phone calls while on-line12/15/2004
  Q: With a single phone line and an ISP that uses the phone line, is there any way that I can be sure ...
  A: Ed, you can use DSL from your telephone company, or subscribe to a dial up internet telephone ...
phone system12/15/2004
  Q: Could you tell me what type of phone system is available to take incoming products orders when you ...
  A: I would go with voice mail, to take care of the other incoming calls while talking with one ...
telephone jacks12/3/2004
  Q: I just added a second line to my home telephone. The telephone company said that I can reconfirgure ...
  A: Ms. Almeida, It all depends on what you want to do with the second line, are you using it for a ...
AULT Transformer11/9/2004
  Q: at the very bottom of page Dear Spencer, I have recently purchased my first home which was built ...
  A: Jason, it depends on the type of network interface (the box) you have outside. If it's the older ...
AULT Transformer11/9/2004
  Q: I have recently purchased my first home which was built in 1927. I'm begining work on a new ...
  A: I'm not aware of the "ault" transformer, however, back in the 50's - 70's phones used transformers ...
# of Rings10/8/2004
  Q: How many times should a phone ring in a place of business before it is answered? We got a new phone ...
  A: Debbie, that's a question only your customers can answer, but it seems one ring too many. Two is ...
reverse phone directory9/15/2004
  Q: This is probably not exactly the type of question you usually answer, but... I am trying to find a ...
  A: Jeff, I only know of two from my own use, but I do know that MOST internet telephone directory ...
cordless phone problem9/14/2004
  Q: I have a Panasonic 900MHz cordless phone/answering machine (model #KX-TC1731B) which has performed ...
  A: Mr. Rose, Try draining the handest battery and recharging it for a full eight hours first. Then, ...
Phone Jack9/14/2004
  Q: Spencer, I currently have two phone lines w/ 2 different numbers. I am planning to get DSL, thereby ...
  A: Renel, After your Telco has installed your DSL service and you have filters for ALL your jacks, you ...
Telephone connections9/9/2004
  Q: Followup To Question - I have two phone lines; one for voice and one for my computer. The voice ...
  A: Doug, no problem, and congrats! (next time remember the old saying: NEVER FOLLOW INSTRUCTIONS- J/K ...
Telephone connections9/8/2004
  Q: I have two phone lines; one for voice and one for my computer. The voice line functions ok. The ...
  A: Doug, ok, now we know where the problem is. Your modem (or communications softwear) is causing the ...
Telephone connections9/8/2004
  Q: I have two phone lines; one for voice and one for my computer. The voice line functions ok. The ...
  A: Doug, Could you be more specific? It sounds as though you might need a new cable to the modem or ...
Receiving beeping phone calls8/25/2004
  Q: I was reading the letter that Bob sent you regarding the the phone calls that beep. I to am a victim ...
  A: Leslie, Get caller ID to track the calling number, or contact your carrier and request a trap and ...
Local phone vs wireless8/6/2004
  Q: I currently have att wireless and have been pleased with the service for a few years now. Thinking ...
  A: In your situation, I would go with the cell phone, but please do yourself a favor, and give one of ...
Local phone vs wireless8/5/2004
  Q: I currently have att wireless and have been pleased with the service for a few years now. Thinking ...
  A: Ms. Marbell, It depends on what you're attempting to do. Is your wireless service cheaper? Is or ...
Elcotel Pay Telephones7/18/2004
  Q: Spencer, I came into possession of 13 Elcotel Smart Pay Telephones, with stands and enclosures, ...
  A: Tony, I never like to be the messenger of bad news, however, without going into the brand/type of ...
Find your phone number7/15/2004
  Q: I remember someone who works for verizon telling me like a 3 digit number that you can dial on any ...
  A: Devin, yes, I've heard and used this service. It's for telphone company repair/test employees only ...
Fax won't pick up phone6/28/2004
  Q: Spencer,I have home all-in-one fax/printer/scanner machine. Something is amiss with the fax since I ...
  A: Bruce, it SOUNDS like a polarity problem, but without seeing/testing it, I can't be sure. TRY ...
800 forwarding line6/12/2004
  Q: I am looking for a phone line or internet phone line that everytime a client calls, the call is ...
  A: Todd, call your telephone company, or your 800 # provider, and simply ask for call forwarding,(Where ...
Wiring a phone to another phone4/8/2004
  Q: Holcombe, I'm trying to take on a little project at my house and I'm wondering if it is possible ...
  A: Mr. Elshire, Since you have no telephone service at your home, and would only be using the ...
*67 before dialing a number3/16/2004
  Q: im wondering if you can maby give me a list and an explnation on all the things like *67 makes ...
  A: Chris, Your questions can can be answered by going to the front of your local telephone diretory. ...
Tracking a faxer3/15/2004
  Q: Here's my problem: For the past few years, I've been plagued at all hours by occasional phone calls ...
  A: Bob, I've tried answering your question before, either you didn't recieve it, or it's "lost" The ...
Business Telephone2/27/2004
  Q: Holcombe, I'm planning on starting an acupuncture practice out of my own home and would like to ...
  A: Michael, I'm sorry, but with AT&T/Lucent/Western Electric and Northern (nortel) not making telephone ...
fax machines2/23/2004
  Q: Greetings. Today I bought a fax machine. The employee told me that a modern fax machine can tell ...
  A: Ryan, yes it's true-to a certin extent. It depends on the type of telephone service you have. You ...
LD company info1/1/2004
  Q: I see you're an AT&T man so I'm not sure if you'll want to get a question asking about another long ...
  A: AJ, You can check out belltolls.com for information on ECG rates, etc. however I've never heard of ...
Versatility10/11/2003
  Q: I have a cell phone and land phone. I've been thinking of getting rid of the land phone and using my ...
  A: in answer to your 1st question, No. It is not possible to have a "fax" only line. The service ...
telemarketers new phone numbers10/1/2003
  Q: Spencer, I've noticed that I've been getting a bunch of phone calls from (999) 999-9999 on my caller ...
  A: Crissy, You're correct in thinking it's telemarketers AND other firms behind these types of calls. ...
phone wiring8/1/2003
  Q: I have six phones in my home. I tried to add another and now they will not ring. The literature that ...
  A: Wow! I'm not even going to ask why you need seven phones on the same line number, but I assume you ...
Hi, Spencer I am located...2/25/2003
  Q: Spencer I am located in Haiti, i have a head set and a fax machine. I am not very good with ...
  A: I'm sorry I'm not that "up" on Haiti, so I don't know what companies operate there. You might try ...
"Talking phone" with speed dial"2/25/2003
  Q: I tend to dial wrong numbers and find very helpful a phone that "talks" (i.e., says the number of ...
  A: Steve, I'm not aware of a "Talking Phone" with speed dial, however, most of the carriers offer ...
Band F2/20/2003
  Q: I am having large charges on my phone bill for something called Band F calls inside or rather ...
  A: I'm sorry, but without more information I can't help you. Have you tried CALLING the billing ...
Telephone Privacy1/30/2003
  Q: Is it possible for a motel front desk clerk to listen in on telephone conversations made to the ...
  A: Brenda, the answer is : yes. Depending on the type of equipment the motel has, it can be as easy as ...
Cordless Phone Problem1/12/2003
  Q: I have A.T. @ T. phone hookup in my house. I have 2 hard wired phones, a line for my phone modem on ...
  A: Wow, soo many things can affect cordless and corded phones that it's almost impossible to fix ...
telecommunications6/17/2002
  Q: I am in the process of starting my own business. I will start out as a one-man operation, and am ...
  A: I'll be as brief as I can. Start with two standard lines one for your pc/fax and one for the ...
Panasonic Cordless Phone3/30/2002
  Q: I have a Panasonic KX-TC1731B. It's a cordless phone. Anyway, it isn't working. The only thing ...
  A: If you knew how hard this type of problem is to rectify, sight unseen.......but let's give it a ...
faxing1/28/2002
  Q: Is there a Collect version of faxing? ie: somebody faxing me and I recieve the charges
  A: Sure! but it's called a collect call. A fax communication is just like any other call, as long as ...
caller ID?7/14/2001
  Q: ),..hope you are doing well. I have a simple question, and it is: If I want to call someone that I ...
  A: As we say at the phone company: Hello Sara! I'll be happy to help you. I don't blame you for not ...
telecom audits5/29/2001
  Q: Have you ever used a site like: www.recoveryrefunds.com for an audit? Do they actually find ...
  A: Although I have heard of, and had to deal with with Telecommunication audit services, I have never ...
extra phone needed - but no line3/23/2001
  Q: ... I recently rented a room in a house where the owner told me she is out of phone lines and I ...
  A: sorry to tell you but if you have five lines in use at your location the cable is probably maxed ...
Business Phone Line Types9/22/2000
  Q: I am doing a little bit of reaseach on the phone system market....I was wondering if you could help ...
  A: To start off, the difference between a pots line and a FXS line is as follows: A pots line is just ...

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