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Telecom (Phone, Fax, E-mail)

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About Spencer Holcombe
(Top Expert on this page)

Expertise
I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.   

Experience
Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.

Organizations
Telephone Pioneers of America

Publications
PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com

   

You are here:  Experts > Business > Small Business Information > Telecom (Phone, Fax, E-mail)

SubjectDate AskedExpert

Visual Message Waiting Indicator10/18/2006Carmine Bonito
  Q: I recently purchased a new set of phones, a base with an additional handset. The phones are GE 28111 ...
  A: I Called GE's Tech Support And Even Got A Case # 1G1BF, They Told Me That It Shound Lite MSG Waiting ...
Cordless handset not ringing or displaying cid10/17/2006Spencer Holcombe
  Q: Just a few days ago my wireless handsets began acting up. I have a Panasonic KX-TG5439 5.8 ghz ...
  A: Will, You can't see me but I'm grinning, only because I HAVE heard of this before. You're not going ...
Do I need to retain two phone lines to fax?10/15/2006Spencer Holcombe
  Q: Currently, I have one dedicated telephone line for internet connectivity to one computer and a cable ...
  A: Nina, I don't have any information on dell products, but If the "all in one" uses regular fax specs, ...
Telephone Jacks10/11/2006Spencer Holcombe
  Q: My house use to have 3 telephone lines in it. I am down to one with kids gone. I want to use the ...
  A: Jerry, Go to your network interface and move the red and green wires from the nonworking line to the ...
Panasonic Cordless Phone/SBC-AT&T10/2/2006Spencer Holcombe
  Q: Spencer: I have two regular phone lines from AT&T SBC from the Glendale, Ca HUB (an hold hub since ...
  A: Mike, do me a favor and disconnect your computer, and modem if used, then try the cordless phone ...
Telephone/Fax9/27/2006Carmine Bonito
  Q: My fax machine starts trying to connect when I am in the middle of a telephone call and interrupts ...
  A: I have the same problem and know the only cure would be to connect the telephone to PHONE jack on ...
Old Phone system9/26/2006Spencer Holcombe
  Q: My house was built in 1960. It has the old phone connection on the outside of the house where all ...
  A: Randy, That third "wire" is most likley your ground, and It needs to be connected! (to protect your ...
Have a crackling on my phone line9/18/2006Spencer Holcombe
  Q: Pacific Bell/Sbc. We have a new Panasonic KX TG5673. I hooked it up two months ago and have had no ...
  A: Kathy, is the noise only on the cordless, or is it on ALL your phones? If only the cordless, try ...
Faxing and Digital Phone Service9/13/2006Spencer Holcombe
  Q: I have Time-Warner digital phone service as well as a cable modem for Internet access. The modem is ...
  A: Scott, i'm sorry but I don't understand your question. You said tech support already told you that ...
Phone not ringing.9/9/2006Spencer Holcombe
  Q: When we first moved into this apartment three months ago, we had an issue with the first phone we ...
  A: Jessica, Have you tried the phone at another known working line? Is the ringer set to on? Is the ...
Panasonic dail lock remover9/7/2006Spencer Holcombe
  Q: have Panasonic cordless phone KX-TG2340jx model And because of my child I used the dial lock ...
  A: Nab, I couldn't locate the model number you entered, but I suggest you contact Panasonic on line at ...
voice mail and Brother fax machine8/28/2006Spencer Holcombe
  Q: having trouble receiving faxes because I have voice mail..I've tried various settings and still ...
  A: You didn't state what's happening, but I'm going to asssume that your voice mail is coming on, and ...
Spirit Office Telephone System8/22/2006Carmine Bonito
  Q: We have a Spirit phone system in our church. I believe it's a 308 with a 616 expansion unit ...
  A: I Am Familiar With The Spirit. Aux Jacks Are Similar To Analog Extensions Using Lines Aux 1 Line ...
Brother Intellifax 1270 (not 1270E)8/13/2006Spencer Holcombe
  Q: I DO have a three way splitter, but it is on the DSL box, which is connected to my computer. I am ...
  A: Amanda, Thank you for following up with the information. Although I wasn't questioning your ...
Brother Intellifax 1270 (not 1270E)8/13/2006Spencer Holcombe
  Q: I have to run my office phone through my fax machine, which is going through my computer. My office ...
  A: Amanda, 1St, WHY are you running your phone and fax thru your computer? Go get a splitter at any ...
buzzing on landline8/10/2006Spencer Holcombe
  Q: I have an AT+T landline phone in my house. About 50% of the time there is a loud buzzing on it. It ...
  A: kc, Buzzing on a line is usually caused by a crossed or "shorted" wire. Check all the connections at ...
telephone wiring issue8/10/2006Spencer Holcombe
  Q: Our house is only 20 years old, but I believe something has always been wrong with the wiring ...
  A: Eric, Radio stations being picked up on your telephone and even television are not uncommon, and ...
Voice/Fax Splitter8/5/2006Spencer Holcombe
  Q: Spencer, Thanks for your input. Could this "splitter" also be referred to as a "separator"? I went ...
  A: Joe, I've seen them called by SEVERAL names, so go by what it does, not what marketing people ...
Phone/fax adapter8/5/2006Spencer Holcombe
  Q: Actually following up on an answer you gave to someone on this forum, I want to know what type ...
  A: Joe, Ask for a "FAX/Voice" splitter. They go by several names but if you tell them what you want it ...
Local phone service?8/3/2006Spencer Holcombe
  Q: I have phone servcice with Verizon and I can't stand them. Do you know of a plan for dial tone plus ...
  A: Tom, Since Verizon is your local telco, you only have 2 other options. 1. Using a VOIP (voice over ...
5.8GHz cordless phone interference?8/2/2006Spencer Holcombe
  Q: We recently purchased a VTech 5.8GHz cordless phone. As we would talk and move around the house, ...
  A: Brandon, The list of items that can cause interference are as long as you can make it. Any item ...
Radio station on interior wiring8/2/2006Spencer Holcombe
  Q: I have a radio station on my inside wiring to my home. This happens when there is NO connection to ...
  A: Allen, The causes are numerous, and could be anthing from the station being overpowered, to more ...
Mobile's Modem to browse Internet on Laptop ???8/1/2006Carmine Bonito
  Q: One of my customer has asked me to point him in the right direction as how EXACTLY does he go about ...
  A: I Am Confused A Little. Mobile As In Cell Phone? If So, They Make Cellular PCMCIA Cards For Laptop ...
company information7/29/2006Carmine Bonito
  Q: Carmine, do you have any info on company named voice com? Are they a privately held co? or a ...
  A: http://www.voicecom.com/index.cfm I Have Never Heard Of Them, But I Have Not Needed Outside ...
Vonage Number Listing with 411 Directory.7/27/2006Spencer Holcombe
  Q: I just got a new phone number with Vonage and would like to list it with 411 Business Directory. Is ...
  A: Maciek, Although it's possible, It depends on the company providing "411" service in the area you ...
hi7/26/2006Carmine Bonito
  Q: even if i do all these things will the receiver be able to hit reply or some other button and ...
  A: If Your Fax Machine's Setup Does Not Have A Phone Number In The Sender Information, And You Dial ...
hi7/26/2006Carmine Bonito
  Q: i would like to send a fax problem: i dont want the recipient to be able to c which store sent ...
  A: You Can Dial The Caller Id Blocking Dial Code *67+The Telephone Number And That Is One Way To Blosk ...
phone not ringing7/24/2006Spencer Holcombe
  Q: Spencer, I thought we only had 4 phones hooked up, but it seems we have 6. Here is a list of the ...
  A: Cheri, Ah HA ! not to be smug, but (I kind of suspected you had more than 4 hooked up) Unplug 1 ...
Panasonic KXTD816 Caller ID7/24/2006Carmine Bonito
  Q: I have a Panasonic KXTD816-7 with kxt7453 display phones. The caller ID call log only diplays on ...
  A: I Cannot Find My System Manual On The 816, The Problem You Are Having Is A Programming Issue. Caller ...
phone not ringing7/23/2006Spencer Holcombe
  Q: Currently we have four telephones hooked up in our house. However, not all of them will ring. I ...
  A: Cheri, I need a little more information to answer your question. How many items total, do you have ...
Brother Intellifax 12707/15/2006Carmine Bonito
  Q: I have a dial tone, but none of the other operations work - including dialing. Any button I press I ...
  A: Have You Contacted Brother Tech Support? I've Tried To Get On The Brother Website, Unsuccessfully, ...
VOIP7/7/2006Carmine Bonito
  Q: In your opinion, is that reliable service. My telephone company, saids they get alot of complaints ...
  A: I Do Not Have Any Personal Experience In This Subject, I Do Know That If You Experience And Lag or ...
VOIP7/7/2006Spencer Holcombe
  Q: In your opinion, is that reliable service. My telephone company, saids they get alot of complaints ...
  A: I think it's a reliable service, depending on WHICH carrier you choose, and how up to date the lines ...
could you explain to me how...5/22/2006Spencer Holcombe
  Q: could you explain to me how the*87 works. I know of someone who can unblock my private number, i ...
  A: Tonia, Are you asking about Caller ID? This service is available from your telephone company, for ...
Tone and Probe a phone line.5/17/2006Spencer Holcombe
  Q: To give you a little background. I'm an IT Tech. that just started a new job installing and ...
  A: Keith, Your idea will work with the telephone system "down", but while it's up and running it ...
Panasonic dail lock remover4/16/2006Spencer Holcombe
  Q: I have Panasonic cordless phone KX-TG2423 (XXXX) model ,recently before two months I bough it And ...
  A: Try unpluging the base unit from the power outlet and telephone jack. Then remove the handset from ...
cordless telephone4/7/2006Spencer Holcombe
  Q: I have had an AT&T cordless telephone, model HS-8271, for a few years with no problems. Now I have ...
  A: Jim, I SHOULD have told you to start by finding out what's on that electric line in addition to the ...
cordless telephone4/6/2006Spencer Holcombe
  Q: I have had an AT&T cordless telephone, model HS-8271, for a few years with no problems. Now I have ...
  A: Jim, This is a clasic discription of radio frequency interference. Have you added or moved any ...
Faxing - digital phone line3/31/2006Spencer Holcombe
  Q: Hope you can help and advise. I have phone and internet through Cablevision (digital). I would like ...
  A: Ken, It WILL work, depending on your fax, it's settings, and your provider. Most fax machines today ...
Telephone line3/6/2006Carmine Bonito
  Q: What is Pair Gain in relation to phone line service? Harry
  A: Pair Gain Is The Use Of Fiber Optics or Carrier Modulation Of Dial Tones (Many) To Transport Them To ...

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