AboutSpencer Holcombe Expertise I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.
Experience Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.
Organizations Telephone Pioneers of America
Publications PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com
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Followup To
Question -
Hello. Could you tell me what type of phone system is available to take incoming products orders when you might have multiple calls being dialed at the same time. Verizon, IDT,and AT&T are available to me.
Thanks
HJB
Answer -
Henery, I would need more information on how you exepect to receive the calls, and if you're talking several lines or just one with busy call fr
wdg, etc. Is this an office, home, call center etc...? Spencer
Hello Spencer. It is a home office currently one line. Thanks for your reply. HJB
Answer I would go with voice mail, to take care of the other incoming calls while talking with one customer. However, depending on your type of business and the image you want to project to your clients, you may get by with call waiting. If you expect several incoming calls AT THE SAME TIME, you'll need to install more lines and maybe even a key system or other equipment. (unless your company is starting an advertising blitz, or has several hundred customers, the chances that more than 3 incoming calls at the same time happening are slim. Start with your single line, adding call waiting/voice mail to it. This should work well till your business expands to needing more lines. Spencer
