AboutEric Miller Expertise I have over 10 years worth of experience in the telecommunications industry. I can give helpful information on virtually all aspects of telecommunications from residential installations to full size commercial installations. I have extensive experience in working with telecom media from CAT3 cable to fiberoptic cable. Be forewarned, hardware and software is not my thing, but I will give it my best to answer your questions.
Experience I have over 10 years worth of telephony experience, most of it in installation. I have extensive experience working with dial tone. I also have extensive knowledge in the installation/termination of all low-voltage cables, from CAT3 voice grade cable, to outside plant cable, to fiberoptic cable. I have used all types of test equipment ranging from CAT5 cable testers to OTDR's. I have experience in working with digital keys systems and PBX's.
Education/Credentials I have been BICSI certified. I have held certifications in digital key systems, voicemail, and other external equipment. I have held numerous certifications covering the installation of low voltage cable, including fiberoptic cable.
Expert: Eric Miller Date: 6/4/2008 Subject: panasonic kx-ta824 long distance time liminiter
Question Hi just taught you all might be able to help with this crazy problem I'm having.
I am in Hawaii on Hawaiintelcom's network with a KX-TA824 pbx supporting KX-T7731 phones. when calling within the state there is not a problem but when leaving the state switches the system seems to be networking me as a pay phone or something; setting a 20 minute time limiter. After witch I hear the common womans voice saying you have 2 minutes remaining and then cutting me off, and yet the receiving end does not hear it at all. Also this test can be dun with a line taped into with an analog 2 wire phone on the phone company's demarcation box and the message is still herd there and not at the receivers end. Ben working on this nightmare for over a year even replacing the unit due to a unrelated issue, and changing long distance provider and still the same result.
Help please
Thanks Tim
Answer Hi Tim-
While I'm not familiar with Panasonic PBX's, I can understand your issue. While first reading your description, I thought it could have been an interface problem between your PBX, the local CO, and the mainland's CO, but then I read about your test using a butt set on the CO's Demarc. If you're still getting the generic message from the CO's Demarc with an analog set totally isolated from your PBX, there is a translation issue between your local CO and the mainland's CO. I'm not sure if you've been involved with tech support from HawaiianTelcom, but that would be my first stop.
If I can assist further, please do not hesitate to contact me. Thanks for the question and good luck!
