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About Eric Miller
Expertise
I have over 10 years worth of experience in the telecommunications industry. I can give helpful information on virtually all aspects of telecommunications from residential installations to full size commercial installations. I have extensive experience in working with telecom media from CAT3 cable to fiberoptic cable. Be forewarned, hardware and software is not my thing, but I will give it my best to answer your questions.
Experience
I have over 10 years worth of telephony experience, most of it in installation. I have extensive experience working with dial tone. I also have extensive knowledge in the installation/termination of all low-voltage cables, from CAT3 voice grade cable, to outside plant cable, to fiberoptic cable. I have used all types of test equipment ranging from CAT5 cable testers to OTDR's. I have experience in working with digital keys systems and PBX's.
Education/Credentials
I have been BICSI certified. I have held certifications in digital key systems, voicemail, and other external equipment. I have held numerous certifications covering the installation of low voltage cable, including fiberoptic cable.
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You are here: Experts > Industry > Telephony > Telecommunications > Home telephone problem
Expert: Eric Miller
Date: 9/20/2008
Subject: Home telephone problem
Question
We have a two story home. We have two phone lines (numbers). One bedroom (1st floor) is my office. We use Vonage service for both lines. Computer equipment and Vonage phone adapter is in my office. All calls (both lines) are routed thru a standalone 2-line answering machine, also in my office. The problem/symptoms:
. The second line works fine in my office.
. The second line on all other 2-line phones (4) in our home is not working at all (no dial tone, no nothing).
I've done extensive troubleshooting (via cell phone) with Vonage and they insist the problem(s) is in our home (wiring, jack, etc.). We've had our current phone/PC environment intact for several years. The problem only surfaced three days ago.
Would appreciate help/suggestions. Please advise if you need further information. Thank you.
Jerry
Answer
Hi Jerry. I would start with isolating lines 1 and 2 from the answering machine. Sometimes, answering machines can adversely affect broadband signal.
If that doesn't work, swap lines 1 and 2 at the answering machine (i.e. put line 1 in the line 2 jack and vice-versa). If line 1 on the phones comes through as line 2(number) and line 1 on the phone is still dead, there's an issue with the answering machine.
I hope I was clear. If I can help further, please let me know.
Eric
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