AboutSpencer Holcombe Expertise Hi, thanks for checking me out, I have several years in the telecom industry, working for Pacific Telephone,American Bell,AT&T,AT&T Communications,AT&T Information Systems, and Pacific Bell-SBC. I can answer most questions regarding Telephones,wiring,jacks,PBX, Local and Long Distance,Billing,Custom calling services, Customer Service,and Fraud. I can`t answer Cellular questions.
Question Hello Spencer. I work for CWA in Washington, DC, so I know a little about phones and degrading copper wire issues. Here's the issue. We have a corded phone at home plus a cordless Panasonic. Twice in the last 2 weeks whenever I try to call home our home phone is always busy. The operator checks and verifies that no one is on the phone and that there is "trouble on our line." Repeated visits have not corrected the problem. Today, the CSR told me that it is probably our cordless phone interfering with our analog phone line. Can this be so? They told me to disconnect all of our phones for 5 mins then plug in only the corded phone. Is there a devise I can buy to prevent the cordless phone from interfering? My own opinion is that Verizon is just letting quality of its copper wire landline service degrade as it concentrates on FiOS installations.
Answer Stephen,
Your Verizon customer service rep was right on target with he advice. Cordless phones can and DO cause problems everyday. Most of the time it's a charging battery problem, (when's the last time your battery was replaced?) or the customer has the cordless phone base plugged in next to a computer or other device that causes the cordless phone to busy out the line. Try disconnecting your cordless phone for a week, and see if you get any busy signals while calling home in that time frame. It's my guess you'll have none. Now plug your cordless back in, IN A DIFFERENT JACK, by itself, and see if the problem has stopped.
I know of no filter for a cordless phone, except for RF problems.
Spencer
