|Rating(1-10)||Knowledgeability = 10||Clarity of Response = 10||Politeness = 10|
|Comment||Hello Dave, it was helpful to hear from a neutral party about this. I did finally locate the mysterious "Page1" that contained the cancellation policy...on page 513 of the Offering Plan document (total of 1037 pages). It was one of no fewer than 18 "page 1"s reprinted from several shorter documents and addendums and compiled all together as one - but without any comprehensive table of contents. Crazy. I did consult with a lawyer and that was helpful, too. At this time I have received a confirmation email stating that my contract is in process of cancellation. I insisted rather pointedly for this even though I was told it's not the policy to send such a confirmation. I'm glad I insisted because I can rest easier now that it is in writing from the resort. I mailed a complaint to the company as well. At no time did any employee in the Owner Services or the Sales Office answer my question about where exactly to find the page that had the information on cancellation during the rescission period. Now that I see it does in fact exist, and would have been easy to say, "that would be page OS513 of the Offering Plan," I believe the employees are either not told themselves or instructed to be vague. Silverleaf has not made a friend. Thank you for your support and information. It was very important for me to feel I was getting advice from someone who was not working for the company. Rachel|
I can answer questions regarding closing of timeshares.
I am a fully licensed closing company, licensed in 22 states and we also do closings in the Bahamas and the USVI
Licensed Title Agent in 22 states