About Andreas Rossler Expertise I'm able to answer general questions on timeshares and specifically in regard to purchasing, renting or exchanging timeshares on the secondary or resale market and through the Internet. I have expert knowledge in sales, mechanics (how and why timeshares work), and timeshare exchanges.
I am also well versed in timeshare financing and may be able to guide you to better financing or refinancing options for your timeshare purchase.
If you ask questions of a legal nature, or those requiring tax advice - I may not be able to answer fully.
Experience I have 10 years of industry experience in sales, management and processing. I'm currently CEO of Timeshare Village, a resource for timeshare owners and industry professionals.
Organizations Mensa - Life Member
Publications I have been interviewed by Channel 7 News in the Bay Area of California regarding my opinions on Worldmark, the Club timeshares as developed by Trendwest-Wyndham Resorts.
Education/Credentials MBA - Master's in Business Administration
BS - Mathematics
BA - Economics
California Real Estate Broker
Question I purchased a time share at the Westin in Scottsdale, AZ about 18 months ago. At that time, Starwood published the points required for stays at all of their resorts throughout the system. That also told me my "buying power" for the price I was paying. I tried to reserve a week in Cancun at one of the resorts listed and the agent told me that they had changed the number of points required because the remodel to the resort ended up being nicer than expected. He said that the previously published number of point required for a stay was just an estimate. I've looked all through the paperwork I received and it doesn't say anywhere that any of the points required for a stay was an estimate or that they are allowed to change them. I want to use my ownership in Cancun but at the previously published rate. Thoughts on this situation are welcome.
Answer Unusual for the Westin. But it is becoming more common among the points based systems. It is obviously deceit - these companies usually have upgrade departments that will sell you additional points - this is one way to increase sales for them - by devaluing your points.
Usually they can change point values if they change seasonality. But they cannot devalue your points. I would call Westin and fight the issue. Check your paperwork carefully again - and if they don't relent ask for a cancellation of the contract and a full refund.
Let me know how this goes - I have other suggestions, but they wouldn't be appropriate at this time. By the way, you may want to do a search on Worldmark, they are having the same issue and are being sued as we speak - the outcome of that case could make all the difference.
