About Andreas Rossler Expertise I'm able to answer general questions on timeshares and specifically in regard to purchasing, renting or exchanging timeshares on the secondary or resale market and through the Internet. I have expert knowledge in sales, mechanics (how and why timeshares work), and timeshare exchanges.
I am also well versed in timeshare financing and may be able to guide you to better financing or refinancing options for your timeshare purchase.
If you ask questions of a legal nature, or those requiring tax advice - I may not be able to answer fully.
Experience I have 10 years of industry experience in sales, management and processing. I'm currently CEO of Timeshare Village, a resource for timeshare owners and industry professionals.
Organizations Mensa - Life Member
Publications I have been interviewed by Channel 7 News in the Bay Area of California regarding my opinions on Worldmark, the Club timeshares as developed by Trendwest-Wyndham Resorts.
Education/Credentials MBA - Master's in Business Administration
BS - Mathematics
BA - Economics
California Real Estate Broker
Question Hi, my husband paid $13,000 cash for a timeshare on 11/3. That same night we decided to cancel. We drafted a letter on 11/4 and it will be sent via FedEx overnight to the address on the cancellation page of our documents. They should receive it on 11/6. We had 6 days to cancel. Is it ok that we sent the package via FedEx and not certified U.S. mail? Also, do you think they will try to give us a hard time, or should they just provide the refund, as requested? Is there a time limit in which we can expect to be refunded? Thanks.
Answer Sending it FedEx should be perfectly fine. By the way, the cancellation is effective as of the date sent - not when they receive it (so you just had to be sure you sent it within six days and have proof you sent it).
I don't know what state you signed the purchase agreement in, but almost all states have time frames within which the developer must give you a refund. Rarely do those exceed 15 days. I would give them a max of two weeks. However, prudence dictates that you call them and get some verbal assurance that they received your cancellation notice - ask them how soon you can expect a refund. Also, when you are dealing with anyone on the phone, first ask for their name - write it down, write down the date and time you called - that information is extremely helpful should some unforeseen issue arise.
