AboutTed Ritter Expertise I have more than 26 years experience as toyota technician, I will be able to answer most questions related to the toyota product line up to the present year models, I specialize in difficult to diagnose problems but when posting a question please keep in mind that some situations require the used of special test equipment and diagnostic procedures especially as the newer models become more technologically advanced, so without actually having the car on hand I may only be able to try to steer you in the right direction and in some cases may have to refer you to the toyota dealer but at least you will know what you may be dealing with. Please don't hesitate to ask any questions, I will have an answer for you in most cases. When posting a question keep in mind that I reside in the US, although I get questions from all over the world I may not have an answer for models that are not sold in the US, I will do a reasonable search to try to match your model to the US model,please refrain from asking about diesel powered vehicles, I have no information for them. In most cases I will not answer questions about major modifications of OEM components, engine swapping or aftermarket products,please post a question not a statement, please provide enough basic information such as year, model, what engine and if anything has already been done to fix the problem, the more information I get the more I can help without having to ask you more questions.
Experience Toyota technician since 1979,expert in electrical systems,OBD systems,engine repair, driveability problems,EFI systems,ASE certified,Toyota master technician. Certified Hybrid Vehicle technician.
Education/Credentials Toyota master technician, ASE certified in eight catagories, Hybrid vehicle certified.
Question On my 2005 Hight lander I keep having problems with both rear windows, after about a year they will go down but not back up and in one case while driving the driver side rear windows just fell straight down into the door and shattered. This is getting a little ridicules, I took the vehicle to the dealer and they told me it was improper use of a window. Come how do you use a window wrong. Any way this has cost me over 600. I need Help on how to resolve this problem. The car is back at the shop and they have not even looked at the car and my bill is 200 just for them to look at it
Answer The problem with the highlander rear windows coming off track is that the metal track on the bottom of the window shifts over time, after it's not centered anymore the window will fall out of the regulator. Toyota has never issued any service bulletins for this but have the dealer check for this, the solution is to remove the glass and reposition the metal track on the bottom of the glass to where it's supposed to be, thios information can be found in the factory repair manual.
