A brokerage firm contacted me in November about shipping household goods during a recent relocation. They contracted a shipping company. The company picked up my goods on 29 November. I still have not received them nor has the trucking company communicated with me. One representative has communicated w/ me, but today, January 20, I have yet received my goods nor know when they're coming.
At what point do I claim my goods as stolen?
Unfortunately household moving is ripe with scam artists.
Get together copies of contracts, estimate sheets, receipts, cancelled checks, and any other documentation and contact your state attorneys office for advice. If the shipment was destined to another state it's a federal regulatory issue. FMCSA under the USDOT handles regulation and compliance for this industry but has limited enforcement resources. Hope this helps in right direction.