UK Computing/slow fibre broadband


QUESTION: Hello Mark,
I've recently upgraded to fibre broadband but cannot get any speed increase on my desktop PC.
My laptop (XP, 1.6Ghz,1Gb RAM, internal wi-fi adaptor 802.11g, wi-fi icon reports 'excellent 54 mbps) achieves the 20mbps expected (& only slightly more with ethernet cable).
But my desktop (XP, 2.6Ghz, 1 Gb RAM, new usb 802.11n adaptor, excellent 144.5 mbps connection to router) still gets only around 2 to 3 mbps download speed and 1 to 2 upload - and no faster with ethernet cable! I've tried switching the anti-virus off - no difference.
This is very frustrating, having paid for faster speed and unlimited data. Any ideas?

ANSWER: Hello Andrew
Thank you for your interesting question to AllExperts , and this can indeed be a very frustrating problem to rectify.

I will suggest a few different ways to get some speed up , any one of which individually WILL help , and done collectively will assist you.

1. Change your ADSL filter at your entry point to your telephone socket. Filters do indeed fail and having a filter which is not working , connected to your router will not choke off extraneous 'noise' that is required for data reception.

2.I do not know who is your provider and what router you are using , but a good quality router is important to both ethernet and wi-fi connections. Home electrics from a wide variety of electrical sources , teamed with walls , furniture , windows etc. can quickly kill off transmission speed , and the sighting of the router is critical , so wherever it sits , try raising it , moving it sideways etc. This alone can make a difference.

3.A very good advice instruction set is here :
and here :

4. Your desktop WiFi adaptor card , may be operating as a 'g' and not the 'n' and this alone will cause trouble and a slow connection.

5. Anti Virus software will not slow down your connection , but IT WILL slow down load-up and operating times because it is busy accessing the internet on switch on for updates and latest virus definitions. Use a 'light resource' AV such as Avira ( free ) and not some of the other 'freebies' out there , which have become bloatware. I do not like McAfee and Norton , which come bundled these days with systems !!

6.Download this software , which is more accurate for speed reading connections than most others :
A very handy readout on your taskbar and invaluable.

7. Try your ethernet cable from your router from a different port on the rear , even that can make a difference.

Read the above advice sections carefully and try all the suggestions before contacting the provider , as most of the problems can be resolved step by step.

It may even be worth investing in a Wi-Fi extender kit , which consists of a couple of mains plugs , and where the signal from your router , is routed via your electric domestic wiring. Although your problem I am sure will be rectified by either changing your channel ( consult your wi-fi router handbook) or there is a 'How To' here

A lot of reading I know , but be patient , and try out the above and let me know how you get on.

Thanks for posting
Best Regards
PS Please rate my answers for others with similar problems

---------- FOLLOW-UP ----------

my main phone point is new with built-in filter; it's not a router or signal problem as my laptop is fine; wi-fi adaptor is new 'n' protocol; ethernet cable makes no difference.
So it's the particular computer; I did a search to see if there are problems associated with Panda AV - and there was. A process was using most of the CPU power - hence everything on the PC was slow, so I've removed Panda & will try Avira. Lesson - I should have opened task manager when the problem started!
Thanks for the help.

Hi Andrew

Yes from what you say , it does appear that something is 'hogging' your speed. I am glad that you are changing to Avira , as it does not have a 'deep impact' on loading at startup , nor is it constantly trying to examine your system and files, whilst supposed to be 'on the fly' which drags down speeds generally. It takes a while to download , but thereafter , apart from the occasional nag screen , it is around the best freebie out there.
I heartily recommend cc cleaner from Piriform , which is no doubt , and no argument , the best software out there to clean up and speed up your PC. Quick download , looks at ALL your programs and internet cache and deletes all the temporary files held there. Also has a registry checker , which removes old programs or obsolete entries , which again impact your system. Download , open and leave on default settings , it will not delete or accidentally delete anything critical or important.Your PC will be very much boosted in speed alone !!!
Download safely here :

Select the free version ( no real advantage lost from the paid version )

Good Luck and Best Regards
PS could you rate both answers please.

Mar Thomas

UK Computing

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Mark Thomas


Help with choosing all kinds of computers and peripherals,from desktops,netbooks,laptops.and gaming rigs. Setting up in home or office environment.Previously held 12 categories of computing "expertise" Installation of software and advice on network and hardware set ups, installations , Virus and malware removal, purchasing the right system , and suggestions for "freeware".I repair and install PCs as a job. General polite and friendly advice to beginners and experienced users with just about all things in the computing world. Here to help and glad to assist you. (30+yrs experience )Volunteer Expert Since Oct 2010 Please re - send question if I am shown as "MAXED OUT" There is a lot of problems out there.


Systems Network installer and controller,System roll out and beta tester supervisor Network administrator and system analyst. National Instructor in various PC systems I have been a computer "geek" for over 30yrs and and have purchased and repaired almost every type of computer from the ZX Spectrum in 1982,right up to my current advanced gaming rig. I have encountered every problem and made every mistake along the way ! and can hopefully give sound practical advice to those new and old , as I have worn their shoes, and been there and done that.

Voted 2nd "Top Expert" in all categories Sept. 2010 ( 7,500 experts )

1 x lifelong practical experience graduate Various Systems and Technical courses too numerous ( and boring ) to list.

Awards and Honors
National Computer Instructor Top PC expert in 12 categories 2010

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