You are here:

Used Cars/we- owe form

Advertisement


Question
I live in wooster Ohio I  purchased a vehicle from ABC motor credit in canton Ohio 2 weeks ago and its engine light was on when purchased. ABC gave me a we-owe form i have already taken it twice in two weeks to the repair shop the warranty center sent me to which is also in canton Ohio its a good hour and a half round trip  and both times engine light has come back on after i have taken my van home and it is actually getting worse. i am wanting to know if they have to fix it everytime it comes back on no matter if the engine light is off when i leave the repair shop, and if they state its something different that made it come on if it they still have to cover the repairs. also if the repair shop keeps sending me home and we pass the 30 days is it still covered. I feel for all of this gas I'm wasting and the time without my van i have to pay gas money for rides to work that i should be reimbursed.

Answer
Hi Jennifer,

Here is the plan to get this handled 1x for you ... take your car to any of the major national auto parts chain stores and go inside and tell the guy at the counter that a friend of yours (me) told you that they would use their scan tool on your car so you could figure out what was wrong and what parts to buy to fix it... He will grab one of their scanners and take it out and plug it into your car and he will tell you what codes your car is throwing...TELL HIM YOU WANT TO WRITE THEM DOWN AND NOT TO CLEAR THEM UNTIL YOU DO IT...then after you have them written down along with whatever he thinks they mean then you will know what someone isn't telling you and that is "what's wrong with this car that it keeps doing this" ...Think of it like this ...when something the cars computer is monitoring all the time detects a misfire or anyone of a zillion things that aren't quite right ...like a bad oxygen sensor or something...it tells on itself immediately by 'throwing a code' i.e. sends a message to the computer telling it what it detected etc. ...since we don't speak their language these fairly expensive scan tools exist to translate what the code says into english for you. once we know what the problem is. Then send me what the results were and which codes it threw etc. and I will tell you what the problem is.

When you have been going in there I have a feeling that all they were doing was treating the symptons and not the causes ...in other words just clearing the codes to make the light go off and then after you get home the initial event happens again and turns it back on... its a real cheap way to get the customer to leave but it's a poor way to run a business. get me those codes and lets get this car fixed... will need make and model etc. of the car as well. Once we know what the real problem is then we will understand what they are saying and will

ASK AS MANY FOLLOW UPS AS YOU WANT I WILL HOLD YOUR HAND THRU THIS MESS

Used Cars

All Answers


Answers by Expert:


Ask Experts

Volunteer


Roger Alvey

Expertise

I can answer any question about the car buying process. I am a recognized industry expert on all issues regarding auto finance, including sub prime and buy here pay here financing, I can answer questions about car lock out systems, GPS monitoring by your bank, and about auto recovery methods and defenses. I am a 20 yr car industry expert and can tell you what to look for in a used car, how to negotiate the deal, help with how to market your own car, and how to negotiate with the internet department of any car store. I can tell you every single way the dealer is set up to beat you and how to avoid those traps, I can discuss all aftermarket and extended service contract products you will be offered in the finance process, I have lectured extensively on "The Best Way to Buy a Car" to civic groups and university students. I am a credit expert and can tell you what the dealer and banks are looking for and the rate you can expect to pay. CHECK OUT MY WEBSITE AT http://thecarguyz.wordpress.com/

Experience

20 years industry experience in top management of dealerships and dealer groups. Recognized industry expert since 2004 in the Top 10 industry experts for The Gerson Lehrman Groups Auto Industry Council. I also do consulting work for Experts360, Atheneum Partners, Expert Connect and Coleman Research. I have been a franchise owner and understand all facets of the auto industry from the time the car leaves the factory until it leaves the lot with it's new owner. I have written training materials for both the prime and the subprime sales and finance process.

Organizations
NADA, OADA, NFIB, State Certified Used Car Appraiser

Publications
Special Finance Insider, Dealer, and Automotive News, Gerson Lehrman Group Auto Industry Council News (frequently, various industry websites and blogs including my own blog at http://thecarguyz.wordpress.com/

Education/Credentials
Willamette University - Salem Oregon BA Economics Willamette University Graduate School of Business - Econometrics Statistics

Awards and Honors
GM's Award of (their most prestigious award) Given to Dealers who surpass their annual benchmark planning volume while also maintaining Top Box (top 5%) CSI

Past/Present Clients
Citadel Investment Group , Summit Partners US ,Broad Peak Investment Management, Nautic Partners, LLC, Hellman & Friedman Investors, L.P. and over 40 additional money managers, hedge funds and research groups

©2016 About.com. All rights reserved.