AboutShane Expertise Hello, my name is Shane. I currently work at a financial institution in customer service and sales. I am able to answer most questions you have regarding banking products and services, how to use them, and what products may benefit you best. I can also help you to weigh the risks of various types of savings vehicles such as questions pertaining to CDS, money market accounts, etc. Feel free to ask and I promise I will do the best I can to answer.
Experience Customer Service and Sales call center experience. Assists in training new hires for customer service. Well versed with FDIC policies, banking compliance laws, and a wide variety of product knowledge.
Organizations American Association of Medical Assistants
Education/Credentials High School Graduate and Medical Assisting Diploma
Awards and Honors Significantly exceeds expectations annual review from the bank I presently work at
Expert: Shane Date: 7/19/2008 Subject: bank dispute
Question I recently tried to close a bank account, and they told me that the account had a negative balance, and they would not close the account until it had been brought to zero balance. First, I do not agree that there was a negative balance and am in the process of getting the documents together to prove this, but that is not my question. They have since been charging me all sorts of late fees and my account has ballooned from -$100 to over $650 in the negative. My question is, what recourse do I have against these charges? Thank you in advance.
Answer It is in your account agreement of what the fees are. In this case you do not have any recourse. If the account remains overdrawn, it will go to the bank's loss prevention department where they will report you to chexsystems (preventing checking account openings at another bank), and will begin collections activity. However, if you are able to provide some type of acceptable documentation that the account shouldn't have been overdrawn, they should reverse those fees. I guess I would need to know how the account became overdrawn in the first place to look into this any further.
