AboutShane Expertise Hello, my name is Shane. I currently work at a financial institution in customer service and sales. I am able to answer most questions you have regarding banking products and services, how to use them, and what products may benefit you best. I can also help you to weigh the risks of various types of savings vehicles such as questions pertaining to CDS, money market accounts, etc. Feel free to ask and I promise I will do the best I can to answer.
Experience Customer Service and Sales call center experience. Assists in training new hires for customer service. Well versed with FDIC policies, banking compliance laws, and a wide variety of product knowledge.
Organizations American Association of Medical Assistants
Education/Credentials High School Graduate and Medical Assisting Diploma
Awards and Honors Significantly exceeds expectations annual review from the bank I presently work at
Expert: Shane Date: 7/16/2008 Subject: charge off to close account
Question i found on my online statement the words charge off to close account. i have been stuggling with it being overdrawn but putting money in each week to try to take care of it. it now shows where they removed charges totalling 500 dollars and have credited my account with a balance of 300 dollars to the good( the amount of my last deposit. What is going on and is that 300 available to me or what.
Answer Hi Helen,
If an account is charged off, that means they are closing the account "loss prevention." They credit the account for the balance owed so it can be closed and is then turned over to internal collections. You would want to call the loss prevention department to try to make a payment arrangement to avoid them reporting you to the credit bureau. It's still not too late to avoid that
