AboutShane Expertise Hello, my name is Shane. I currently work at a financial institution in customer service and sales. I am able to answer most questions you have regarding banking products and services, how to use them, and what products may benefit you best. I can also help you to weigh the risks of various types of savings vehicles such as questions pertaining to CDS, money market accounts, etc. Feel free to ask and I promise I will do the best I can to answer.
Experience Customer Service and Sales call center experience. Assists in training new hires for customer service. Well versed with FDIC policies, banking compliance laws, and a wide variety of product knowledge.
Organizations American Association of Medical Assistants
Education/Credentials High School Graduate and Medical Assisting Diploma
Awards and Honors Significantly exceeds expectations annual review from the bank I presently work at
Question I had a custodial account with my son. He tried to cash his paycheck against it, but was told he needed my signature to withdraw. So, they "offered" him his own account. He was 16 at the time, I was not aware of the new account. When he turned 17, they offered him a debit card, he accepted. Again, I was not aware. He has since lost his job, and has continued using his debit card, and has accrued hundreds in overdraft fees which I have just become aware of. He did not understand overdrafts or the fees and expected the bank would not allow the spending when the account was empty. I am arguing with the bank that he is a minor and cannot be held responsible for the contract terms of the debit card. I offered to pay his purchases, but not the fees. They are threatening collections against him and red marks for 7 years on his credit report. He's unemployed and HE's ONLY 17!!!!!
Answer the bank cannot hold him responsible for something if he is under 17 especially if it is custodial, however they could whoever the adult is on the acct responsible and put it on the report. Ill be completely honest with you while you dont agree with the fees, I would see if they could waive some of the and offer to pay maybe half...its very difficult to get them to waive all the fees and unfortunately I have seen it take its toll on people before....but they may meet you half way
