AboutShane Expertise Hello, my name is Shane. I currently work at a financial institution in customer service and sales. I am able to answer most questions you have regarding banking products and services, how to use them, and what products may benefit you best. I can also help you to weigh the risks of various types of savings vehicles such as questions pertaining to CDS, money market accounts, etc. Feel free to ask and I promise I will do the best I can to answer.
Experience Customer Service and Sales call center experience. Assists in training new hires for customer service. Well versed with FDIC policies, banking compliance laws, and a wide variety of product knowledge.
Organizations American Association of Medical Assistants
Education/Credentials High School Graduate and Medical Assisting Diploma
Awards and Honors Significantly exceeds expectations annual review from the bank I presently work at
Question Can you please tell me the procedure you follow concerning a fradulent check. A little information: I took a check to the bank branch to deposit and verify. We had listed the items we selling on Craigs list. It was a large amount. The bank assistant manager wanted to see the emails we had received concerning the purchase and from this he derived it was a fraud without verifying the organization the check came from or from the bank on the check. He kept the check. Is this the procedure?
Answer generally yes I have seen it go this way. The reasoning behind that is for loss prevention reasons. While I am sure you are a respectable person, there are people out there who are in "cahoots" with these online people to cash fraudulent checks, they then split the money. So a lot of banks have integrated a policy which has them keep the check. It generally goes to their loss prevention department, also they may turn it over to the authorities to see if they can locate and prosecute whomever sent you the fraud check (no worries, your name wouldnt go anywhere, it would either be the bank or the state pressing charges, if any). So yes, be rest assured, this is common practice these das.
