AboutJim Meadows Expertise I can respond to most questions concerning consumer and business relationships with US financial institutions. My expertise touches on deposit and loan issues and particularly on strategies to navigate through bank policies personell and practices. I have a degree in Economics, attended law school, Graduate Shool of Banking, and Commercial Lending and Compliance Schools.
Experience I have twenty years experience as a bank CEO. Most of those years were spent operating a bank focused primarly on serving consumer/retail needs. I helped pioneer deposit and loan products for low/moderate income individuals. I currently serve on multiple bank boards and am Chairman of a Commercial Bank in Atlanta.
I received a letter yesterday from CitiBank saying they have terminated my business credit card account. The reason was must last payment (made through their internet site) came back as NSF. This was surprising to me because the account did have sufficient funds and my bank would have hit me with a big NSF fee if it didn't.
Obviously, the most likely problem is the account number got screwed up. I doubt I did it, but it is possible. Based on previous interactions with them, they probably screwed up the transaction.
I'm planning to call them and request a copy of the internet transaction in question and the related documents so I can sort this out. I'm also going to make the payment again, via the internet, and make screen prints to document everything. Is there anything else I need to do?
Doug
Answer Doug, Sounds like you're being thorough. Make sure you retain all the documentation. Also, when you make your request of the bank (reinstatement, refund, whatever), make sure that it's done in writing. Be very specific & factual in your writings. Good Luck, Jim
