Expert: Jim Meadows - 11/9/2002

Question
Thank you for your time in this matter.
I am a long time customer with my bank. I have a clean record and never had any outstanding bills with them. I have a loan and a credit card with them as well.
A few days ago a pre authorized payment went through my account on the wrong date that was agreed upon. Leaving my account 4.00 short of making my car insurance. This was all found out only after this happened.
There have been times where the bank let a matter like this slide for me. I remember 2 times about 5 years ago this happened and the bank covered my small amount until my pay went in. ( which is every wednsday)
This time they charged me a 25.00 NSF fee for the car insurance being 4.00 short. I have called them repeatidly and had no luck with anyone willing to help me out with this. I have also called the company who made the error and am getting the run around with them as well. I feel so angry about this because this error cost me 25.00 from the bank, and the insurance is going to charge me 30.00 for them not getting the money they were supposed to take out. Is there anything I can do for this to work to my advantage?

Answer
Dear Jill, This is tough when nobody will admit to an error. You didn't say whether or not the bank paid or returnd the check. Hopefully they paid it. You can't force the bank to do anything, and as you found out nobody you have talked to so far cares. I would suggest writing a letter to the branch manager or even a more senior official of the bank. The bank will provide you with the contact information. Include the facts as you have related them to me. Make your letter calm, polite & factual (no anger or threats). Ask them to please consider the refund of the $25.00 NSF fee and apologize (you don't have to mean it) for any confusion this transaction may have caused them. Good luck Jill. Hope I've been helpful. Jim