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Vehicle Lease vs Buy/new car lease question

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Question
If I lease a car and continually have mechanical problems with it and it's a "lemon," would the dealer switch it out for another or am I stuck with it for the length of the lease?

Answer
Hello Lee,

The fact that you leased the car instead of purchasing the vehicle has no barring on the dealerships decision on how he/she handles a dissatisfied customer.  With that said you should certainly take steps in getting your concerns addressed.

I would start with the dealer's General Manager & Service Manager.  Set an appointment to meet with either face to face.  Present your concerns and patiently wait for a reply.  

I hope this information helps.  Good Luck Lee

Cheryl Bowman
www.themercedeslady.com

Vehicle Lease vs Buy

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Cheryl Bowman

Expertise

I can answer all questions about financing lease vehicle in the state of Va & Nc. most questions in other states with the exceptions of any rules or regulations governed by that particular state.

Experience

I have more than 25 years as a sales associate, along with a finance back ground and fleet sales. I have participated in assisting clients with both retail installment contracts and lease contracts both open and closed end leases.

Organizations
I currently affiliated with the Mercedes Benz Car Club of America. I am also employed with McGeorge Mercedes Benz in Richmond Va.

Publications
Being40Plus.com Blog for 40 Plus professional women.

Education/Credentials
I have has extensive training in sales, finance, customer service while assisting clients during my 25+ years in the business. I am currently working on master Certification for Mercedes Benz and have already been certified in other high line brands. Training is on going as the products and technology are always changing.

Awards and Honors
Sales Certifications, and Master Certification with other high line brands. I have also been master certified with domestic products.

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