About Chris Morrison Expertise Installation of cards. Difference between card types. What card is best for your purpose. Driver problems. All video issues.
Experience 15 years experience with building, repairing and upgrading PCs. Technical support experience.
Organizations Help on the Net
Education/Credentials Associates Degree in Information Technology
A Certified
Expert: Chris Morrison Date: 7/22/2008 Subject: graphics card problem
Question My computer got a virus, I had to have hard drive reformated and Windows XP reinstalled. Now I am having trouble with the graphics card. My screen is not displaying correctly when scrolling. I have now figured out the ATI Radeon display driver is not installed correctly. I have tried to go to Add/Remove Programs so I can remove and reinstall, but it will not let me uninstall, it says "error initalizing". I tried reinstalling using the cd that came with graphics card, it gives error message "video driver not found, try to setup your video driver with standard VGA driver before running setup". I tried to download driver from ATI website, it gives error message "setup was unable to find components that can be installed on your current hardware or software configuration". I have tried to go to device manager and reinstalled update driver from the cd, but it can't find it. Can you help me with this, I am no expert on computers, so please use step by step instructions.
Answer Keep hitting F8 before windows starts.
Choose safe mode
Once in safe mode go to device manager
expand the video adapter section
right click the card and choose remove uninstall
go to add/remove programs and try uninstalling the software.
Then reboot
Cancel the device wizard in windows
Go to ATI's website and download the newest drivers for your video card
install them and reboot
