About Larry Willett Expertise Specialist in 3rd Party Warehousing and eCommerce Fulfillment, Generalist in handling, storage and distribution of most products and commodities including Retail Goods, Food Products, and HazMat
Experience 25 years in retail distribution, both private and 3rd party. President of 3rd party logistics provider in Los Angeles for 10 years
Organizations Warehouse Education Research Council, Council of Logistics Management, International Warehouse Logistics Assn.
Expert: Larry Willett Date: 4/14/2007 Subject: Shipping Loss Prevention
Question I’m trying to create a loss prevention procedure on shipping. We ship primarily through the USPS and on occasion we will have a customer who insists they did not receive an order even though our delivery confirmation shows that the package was successfully delivered. Since it is possible the package may have been stolen after it was left, we are considering upgrading to Signature Confirmation on orders of a certain dollar amount but what’s to stop a customer from denying that they signed for it?
We are curious how other companies handle the above issues. Any insight would be appreciated.
Very kind regards,
Brian
Answer Brian
We do not utilize USPS to any extent, mostly I am familiar with UPS, DHL and FEDEX. It seems to me that if a customer signs for the package the chances of a claim for non-delivery are slim as you have a receipt with their signature. I believe you are on the right path for your more valuable orders.
