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About Lola Brooks
Expertise
I can answer questions regarding: web hosting, FTP instructions, site trouble shooting, basic web design questions, search engine optimization etc. I cannot answer questions regarding: PC repair or networking issues.

Experience
I have over ten years of web design experience.

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Years of Experience

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Visit my online portfolio to view some previous work if you are interested in reviewing some of my past clients http://www.blueringdesign.com/webdesign.php

 
   

You are here:  Experts > Internet/Online > Internet Technologies > Web Hosting Advice > Changing Adminstrator

Web Hosting Advice - Changing Adminstrator


Expert: Lola Brooks - 5/31/2009

Question
We have a website registered to us that we can't access 'cos the person originally signed up as the administrator has changed the logon info and disappeared.  How do we get the logon info and change it quickly.  We can prove the website it ours.

Answer
In order to rectify the situation you will need to contact the registrar that was used to register the domain name.  For instance, if it is Go Daddy you will need to call them and explain the situation.  The solution could be as easy as them giving you the log in or resetting the password but it really depends on how the account was set up, as well as the terms of service of the registrar.  Call your registrar for more specific advice.

I hope that helps.

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