About Lorry Expertise I am sure that I can answer your questions regarding Windows 98, 98SE, ME or XP. If by some chance I cannot, I should be able to put yu in the right direction.
Experience Have been using computers for the past 5 years, learned by my own mistakes. At this time, I am fairly certain that I can help others, as I was helped.
I followed all your instructions as best as I was able to and following are the results:
<I'm not sure but if it were my computer, I would uninstall Norton SystemWorks(NSW), defrag, reboot and reinstall NSW making sure I get all LiveUpdates and run a virus scan.>
I did all of the above without any apparent problems except with the defrag program in system tools. The defrag program took 2 hours and 41 minutes to complete. If I remember correctly it only took a few minutes when I ran it previously. I kept getting a message “drives content changed restarting”. Did I do something wrong?
<After that, I would run Ad-aware SE. Download Ad-Aware® SE Personal Edition, a free program that you can download at: http://www.lavasoftusa.com/support/download/
Check for updates before running program. Then follow the directions here to do a full scan:
The following explains how to set Ad-aware's settings to perform a "Full Scan." >
I downloaded Ad-Aware SE personal Edition, checked for updates, and followed your directions for full scan as best as I could. However each time I tried to run the custom scan it froze and the program stopped responding at about the 70,000 to 72,000 objects scanned point. I had to use alt-control-delete keys to end the task that was not responding. Next I tried the smart system scan and it came up with 500+ items. Please note that when I ran “smart scan” only about 52,000 'objects scanned' showed at completion of the scan. On the first try I removed 306 items and the second time I ran it I think I removed 217 items. Hopefully I don't need any of the stuff I removed. It was very time consuming having to check each of the 500+ items before they could be removed.
Further previous to downloading Ad-Aware I used Skybot Search and Destroy to remove spy ware. The most I remember removing at one time was 10 or 15 items when running Skybot. Skybot is still loaded on the Compaq.
After deleting the last batch (217 items) using Ad-ware I rebooted the computer and to my dismay I receive the following error message: “em_exec has caused an error in kernel.32.DLL”. At this point I just threw my hands up and turned the computer off. About an hour later I turned it back on and there were no error messages. At times in the past I have intermittently gotten the error message “em_exec has caused an error in kernel.32.DLL” but after I clicked OK the messaged disappeared and the computer seemed to function properly even though I didn't reboot. Is getting the aforementioned error message another problem that I have on this computer? It was very discouraging getting this message after spending most of today trying to get rid of the other error message.
Is there anything else I should try?
John
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Followup To
Question -
Starting on or about 3/10/05
when booting my Compaq Presario running on windows Me OS I get the following error message:
Error 06: 4F4C: 00005058
I looked all over the Internet including Microsoft's site but can't find what this error means and how to fix it.
I used “system Restore” to try and fix the problem but got bigger problems when I did so. System wouldn't boot at all so I undid the restore. When I did the restore I received a red message something about not being able to initiate the virus protection. I think it might have had something to do with not uninstalling SymstemWorks before using system restore and then reinstalling SystemWorks after the restore.
Thanks for any help you can give,
John
Answer -
Hi John,
Here's what I found:
06: Invalid Opcode Fault
This error is returned if any one of the following conditions exists:
•The processor tries to decode a bit pattern that does not correspond to any legal computer instruction.
•The processor attempts to execute an instruction that contains invalid operands.
•The processor attempts to execute a protected-mode instruction while running in virtual 8086 mode.
•The processor tries to execute a LOCK prefix with an instruction that cannot be locked.
I'm not sure but if it were my computer, I would uninstall Norton SystemWorks(NSW), defrag, reboot and reinstall NSW making sure I get all LiveUpdates and run a virus scan.
After that, I would run Ad-aware SE. Download Ad-Aware® SE Personal Edition, a free program that you can download at:
Check for updates before running program. Then follow the directions here to do a full scan:
The following explains how to set Ad-aware's settings to perform a "Full Scan."
In Ad-aware click the Gear to go to the Settings area.
The following items should be on a green check, not on a red X.
Under the Scanning button:
Scan within archives
Under Memory & Registry, Check EVERYTHING
In Check Drives & Folders, make sure all of your hard drives are selected
Under the Advanced button, check ALL under Log detail level (this makes it easier for visitors to the Lavasoft Support Forums to see what options you have selected should you require assistance.)
Under the Tweak button...
Some of these may not be an available option, depending on your version of Ad-aware and your version of Windows. Do not be concerned if you cannot select a certain item.
In Scanning Engine:
Unload recognized processes during scanning
Include info about ignored objects in logfile, if detected in scan
Include basic Ad-aware settings in logfile
Include additional Ad-aware settings in logfile
Include used command line parameters in logfile
In Cleaning Engine:
XP/2000: Allow unloading explorer to unload shell extensions prior to deletion
Let Windows remove files in use at next reboot
UNCHECK: Automatically try to unregister objects prior to deletion
Click Proceed to save these settings. When you would like to perform a "Full Scan," switch the scan mode from SmartScan to Custom.
After running Ad-aware, you must reboot your computer. It may be necessary to run Ad-aware two or three times if you have a lot of spyware, rebooting each time in between.
Where it says,"In Ad-aware click the Gear to go to the Settings area", on the top of the Ad-aware window, there are 5 symbols, click on the one that looks like a gear.
Let me know if this works,
Lorry
Answer Hi John,
"I kept getting a message “drives content changed
restarting”. Did I do something wrong?"
No, please read the following from Microsoft:
RESOLUTION
To work around this issue, use one of the following methods.
Clean Boot the Computer
A "clean" boot is a method of reducing problems that may occur because of your computer's environment. Many problems that may occur when you run Windows or other programs can occur because there are conflicting drivers, terminate-and-stay-resident programs (TSRs), or other settings that load when you start your computer. Windows Millennium Edition (Me) and Windows 98 include a System Configuration Utility tool (Msconfig.exe) to make performing a clean boot easier. To clean boot your computer:
1.Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information
.
2.On the Tools menu, click System Configuration Utility.
3.On the General tab, click Selective Startup, and then click to clear the following check boxes:
4.Click OK, and then restart your computer when you are prompted.
After your computer starts, run the Disk Defragmenter tool. After Disk Defragmenter finishes, start the System Configuration Utility tool again by repeating the above steps. In step 3, click Normal Startup on the General tab, and then click OK. Restart your computer when you are prompted to do so.
Use Safe Mode
Instead of performing a clean boot, you may want to restart your computer in Safe mode, and then start the Disk Defragmenter tool. After you run Disk Defragmenter, restart your computer. To use Safe mode, restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.
" Hopefully I don't need
any of the stuff I removed. It was very time consuming having to check each of the 500+ items before they could be removed."
Try running Ad-aware SE in Safe Mode. Instead of checking each bow, right click one and choose Select all items, lots faster. I never thought there would be so much sppyware on the computer. The odds are you do NOT need anything that Ad-aware removed but if you do, it is in the Quarantine files.
Check out the following from Microsoft regarding the Logitech Mouse:
