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About Jonathan Yaniv
Expertise
I can answer any question regarding the use and operation of Windows 7, how to install it, how to configure it, and how to make it work with what you want to do. I am an experienced user of all Windows operating systems, however, I will not answer any questions on how to bypass Windows Genuine Advantage or (WGA). I will also not answer any questions in regards to where do I get Windows 7 for free, or how do I crack Windows 7 keys.

Experience
IT Consultant, experienced use with Windows 7 in terms of use, testing (of all sorts), installation, activation, troubleshooting, and deployment.

Organizations
Kwantlen Polytechnic University Alumni Association

Education/Credentials
Diploma in computer information systems

Awards and Honors
Computer Information Systems diploma.

Past/Present Clients
Current clients: Microsoft Corporation (Software Testing and User Experience)

You are here: Experts > Computing/Technology > Focus on Windows > Windows 7 > Remote Assistance for Administrators

Windows 7 - Remote Assistance for Administrators

Expert: Jonathan Yaniv - 11/3/2009

Question
QUESTION: Hello Jonathan,
I am currently evaluating Windows 7 Enterprise for my domain. I would like to implement Remote Assistance on all my users' computers and have full control of their computers by default. I so far used VNC to do so but I would like to avoid running a third party program. My users have very basic knowledge of computing and have grown used to my connecting directly to sort out their problems. Do you know of a way for me to set this up ? So far, the Remote Assistance interface relies heavily on the user creating the invitation and sending it by email and/or saving it as a file in a network location. Your help is much appreciated. Regards
Raph

ANSWER: Hmm, ok

This is very simple, all you have to do (and you probably did this) is define hostnames for each computer on the domain. Then, of course, attach them all to the domain.

Once that is done, go to each computer, right click Computer, go to properties, select Remote Settings, then where it says remote desktop, click either the middle or the bottom option (up to you), and click Select users. Select the user accounts that you want to have remote desktop privliges to, click add, and click ok. Repeat this process for all the machines you want to access.

How many computers are in your domain, if its a few, then this wont be an issue, if its a lot, you might want to look at active directory services if you havent already done so to control the privlidges of remote desktop on your domain machines.

Hope this helps

Jonathan Yaniv
Windows 7 Expert

---------- FOLLOW-UP ----------

QUESTION: Apologies, my question was not formulated properly. When using VNC, the user and the administrator can both look at the screen while it is being taken over. This is a great way to show users what they are doing wrong. I am indeed familiar with Remote Desktop Connection configuration you detailed before. What I want to know is how to get Remote Assistance set up so I as an administrator can initiate connection to a user's computer with default keyboard and mouse controls and sort out their problems as before. Many thanks Raph

Answer
Ok,

Then go back to Computer, Right click Computer, properties.. Select Remote Settings, then click advanced, then click the check box that allows invitations to be generated for Vista and above..

Click the start button, type Remote Assistance, open Windows Remote Assistance.

Then follow the instructions.

Its very simple.

Please let me know if this works for you

Thanks

Jonathan Yaniv
Windows 7 Expert.

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