You are here:

Windows 7/lenovo thinkpad not starting up


Hi Mark,
I have been using Lenovo thinkpad L420 laptop andfor last 2 days whenever I am trying to start it I am getting a black screen with the pointer but the system is not functioning. Even when I trying to shut it down , its not shutting down so I have to turn off the power butto.
Last time I had put it in sleep mode when the system was installing an antivirus, has it got something to do with that???
Please help out

Hello Danny,

Merry Christmas. The best option I would give you is get into BIOS and set it to SYSTEM DEFAULT SETTINGS.

Then the next thing is to consult LENOVO Support Team. These will perform remote diagnostics for you.

Good Luck.

Kind Regards,

Windows 7

All Answers

Answers by Expert:

Ask Experts




I can answer questions based on the Windows 7 environment as in;

Windows XP assistance please visit WINDOWS XP TROUBLESHOOTING. For questions based on Viruses and Infections please visit COMPUTER SECURITY & VIRUSES.


I have got self-attained experience in the Windows 7 working environment. PS:I DON'T ACCEPT PRIVATELY BASED QUESTIONS


©2017 All rights reserved.