Windows 7/stopped working


QUESTION: hi..I have win 7 here, and it keeps saying 'internet explorer has stopped working' and im trying to how to fix that. thank you!!

ANSWER: Hello James

The best way to fix the Internet Explorer error is to STOP USING IT!   Truly the Internet Explorer is probably the worst web browser to be using, not only for safety/security but for speed. Do yourself a favor and install the Google Chrome browser which you can download from this link:

As for fixing the internet explorer issues; my guess is your computer is probably infected with numerous malware/spyware issues all in part due to using the Internet Explorer.

I suggest visiting my website at and read the TIPS page on OPTIMIZING your computer. Then go to the SOFTWARE/SUPPORT page where I suggest installing all the programs from the PINK section as they will help with the cleaning/removal and ongoing maintenance from the malware/spyware issues that cause so much problems and slow downs, including the problems you are most likely having with the Internet Explorer.  Then, if you still want to use the Internet Explorer, be sure to go to the Microsoft Windows Update site and get all updates, not only the CRITICAL ones but all OPTIONAL ones as well.

The Belarc Advisor does a good job of making sure you have all the latest security udpates. This program you can download free from the following link:

I hope this helps


Mike Dacre
follow me on twitter @tpsconsulting

---------- FOLLOW-UP ----------

QUESTION: hi chrome is something i am not used to, so using it now and trying to learn how it works. what i needed to ask you is, if you are looking at a particular site and want to save it to favorites, how do you go about doing that and when you want to access it in favorites, how is that done? thank you!!

Hello again James

One thing to remember within windows is the F1 key.. this is HELP no matter where you are, so if you are in chrome and hit F1 you will get the chrome help page or you can view the following link:

this is all the help you should need within chrome..

as to your question, you will see the STAR icon at the end of the address bar, this is how you save to your favorites.. but use the help to get all the little tricks of chrome

Happy surfing!


Mike Dacre

follow me on twitter @tpsocnsulting

Windows 7

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Mike Dacre


As I have been volunteering in the 'windows' category since the inception of AllExperts, which has now moved to numerous windows categories. I will therefore be happy to answer any Windows 7,8 and 10 based question. What can't I answer? Not much, as this is the main reason I volunteered here, because I am hopeful the questions I can not answer will allow me to investigate the problem so that I can answer it. The TIPS and SOFTWARE support through my website at can also be of some help.


I have owned my own computer consulting business for the past 17 years and since the very beginning I have volunteered with AllExperts in the hopes I would be able to learn from others mistakes and problems. The goal for me is to be able to research any problem I don't initially have the answer to, in the hopes I will be able to further benefit for my own clients when they come across a similar problem.

More information can be found at my website


I grew up with computers, from the first Apple IIC, back when Bill Gates was a student himself! For the past 17 years I have been providing technical services from building computers to constructing complete control rooms. Working with CTV I have helped produce the 1994 Olympic Games in Lillehammer, Norway. Later, designing and construction of "instant replay control rooms' for the Big Screens found in Stadiums and Coliseums.

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