Windows 7/usb not working

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QUESTION: hi Mike, I have two of my usb ports have stopped working on my hp 550 laptop in win7 I do not think this is due to over use as they are not used often. I also have an icon on my desk top that I cannot delete called season pass as this program would not uninstall correctly I have also noticed that if I right click in an open area on my desk top I get an error message saying Error loading resources for file not found and on the band at the top of the message box it says c\program files (x86)talktalk security\common\fps as far as I know talktalk was removed from my laptop and I cannot find it in the program and features

ANSWER: Hello Dave

To start with the usb issues. Go to the device manager (start menu and type device manager from the search and then click on the search result)

From there open the SYSTEM DEVICES by clicking on the + next to it and then see if there are any yellow exclamation points. If there are click to highlight and then REMOVE until you have removed them all and then restart your computer and allow windows to re-detect and install.

If there are no yellow exclamation points then simply click on each USB HUB and REMOVE it .. once they are all removed, restart your computer and allow windows to re-detect and install the devices. This should fix the usb issues, however if you find other yellow exclamation points any place else within the device manager you should also remove and reinstall by allowing windows to re-detect.

For the icon on your desktop you can't remove. Try RIGHT clicking on it and choose PROPERTIES and then de-select the READ ONLY if it is selected. Once that is done you should be able to delete. If not then you may first want to download and install CCLEANER and then perform the uninstall of unwanted programs and then from the TOOLS use the Registry cleaning tool.  Visit my website at http://tpsconsulting.com and read the TIPS page on OPTIMIZING your computer. Then go to the SOFTWARE/SUPPORT page where I suggest installing all the items in the PINK section which will help with the ongoing cleaning, removal and maintenance from the malware/spyware that slow down the performance of your system.

Hope this helps,

Sincerely

Mike Dacre
http://tpsconsulting.com
follow me on twitter @tpsconsulting

---------- FOLLOW-UP ----------

QUESTION: I have tried removing the usb hubs but its still the same any more ideas please
also can you help with this
I have also noticed that if I right click in an open area on my desk top I get an error message saying Error loading resources for file not found and on the band at the top of the message box it says c\program files (x86)talktalk security\common\fps as far as I know talktalk was removed from my laptop and I cannot find it in the program and features
I have managed to remove the seapass icon
I have ran ccleaner but things are still the same
regards Dave

Answer
Hello again

If you have done everything I have mentioned and you are sure all of your device drivers are up to date, including the motherboard drivers (chipset, etc) then there is a very good chance that the usb devices on your computer are screwed. This can happen if you attempt to plug something in the wrong way, and/or if you notice the small plastic divider that separates the positive pins to the negative shielding has been broken away, a dead short will occur and quite probably take out the components.

As for the issues with regards to right clicking on your desktop with errors and the removal of specific programs, I explain this in my TIPS page on OPTIMIZING your computer, as well as provide you with the software to remove and clean this.

If you continue to have troubles you may want to perform a reinstall of your operating system where you will reinstall windows overtop of the old. Before you do this you should obviously back up your data however if you perform a repair install then windows basically just reinstalls the system files leaving the data in place. Of course if you have malware still installed this will continue to be a problem but once you clean out the malware, the repair install of windows will repair the system files that have become corrupted due to the malware/spyware making changes to them.

Here are a few links to help in the windows repair reinstall:

http://www.sevenforums.com/tutorials/3413-repair-install.html

http://www.youtube.com/watch?v=RC_5eb9wTfk   


Hope this helps

Sincerely


Mike Dacre
http://tpsconsulting.com
follow me on twitter @tpsconsulting

Windows 7

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Mike Dacre

Expertise

As I have been volunteering in the 'windows' category since the inception of AllExperts, which has now moved to numerous windows categories. I will therefore be happy to answer any Windows 7,8 and 10 based question. What can't I answer? Not much, as this is the main reason I volunteered here, because I am hopeful the questions I can not answer will allow me to investigate the problem so that I can answer it. The TIPS and SOFTWARE support through my website at http://tpsconsulting.com can also be of some help.

Experience

I have owned my own computer consulting business for the past 17 years and since the very beginning I have volunteered with AllExperts in the hopes I would be able to learn from others mistakes and problems. The goal for me is to be able to research any problem I don't initially have the answer to, in the hopes I will be able to further benefit for my own clients when they come across a similar problem.

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More information can be found at my website http://tpsconsulting.com

Publications
http://tpsconsulting.blogspot.com

Education/Credentials
I grew up with computers, from the first Apple IIC, back when Bill Gates was a student himself! For the past 17 years I have been providing technical services from building computers to constructing complete control rooms. Working with CTV I have helped produce the 1994 Olympic Games in Lillehammer, Norway. Later, designing and construction of "instant replay control rooms' for the Big Screens found in Stadiums and Coliseums.

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