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Windows 7/windows crash and restart

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Question
Hello Mike

I am using windows 7 premium 64 bit edition. When I hover the mouse over the internet explorer tab the aero peek cannot display (starts circling). This will happen when I open 2 tabs in internet explorer or I minimise the tab. I've tried both IE 9 and 10. Same thing happens. For other tabs it seems ok. Then the computer will shut down, a blue screen appears, top of the screen saying  igdpmd64.sys, and the computer will restart. After restart a dialog box will come up saying microsoft is looking for a solution. The message is:

Problem signature:
 Problem Event Name: BlueScreen
 OS Version: 6.1.7601.2.1.0.768.3
 Locale ID: 17417

Additional information about the problem:
 BCCode: 50
 BCP1: FFFFF88102562FE0
 BCP2: 0000000000000000
 BCP3: FFFFF880058EEC75
 BCP4: 0000000000000005
 OS Version: 6_1_7601
 Service Pack: 1_0
 Product: 768_1

Files that help describe the problem:
 C:\WINDOWS\Minidump\032013-14305-01.dmp
 C:\Users\KK.KK-PC\AppData\Local\Temp\WER-39639-0.sysdata.xml


Thank you

Eddie

Answer
Hello Eddie

It appears you are not alone with this issue. Checking the web for the error code you mentioned, it appears that you should do the following:

Try removing KB2670838. It is currently causing many problems. http://windows.microsoft.com/en-US/windows7/Remove-an-update

As well I suggest visiting my website at http://tpsconsulting.com and read the TIPS page on OPTIMIZING your computer. Then go to the SOFTWARE/SUPPORT page where I suggest installing all the programs from the PINK section as they will help with the ongoing cleaning/removal and maintenance from the malware/spyware issues that cause so many problems and slowdowns.

I hope this helps,

Sincerely

Mike Dacre
http://tpsconsulting.com
follow me on twitter @tpsconsulting

Windows 7

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Mike Dacre

Expertise

As I have been volunteering in the 'windows' category since the inception of AllExperts, which has now moved to numerous windows categories. I will therefore be happy to answer any Windows 7,8 and 10 based question. What can't I answer? Not much, as this is the main reason I volunteered here, because I am hopeful the questions I can not answer will allow me to investigate the problem so that I can answer it. The TIPS and SOFTWARE support through my website at http://tpsconsulting.com can also be of some help.

Experience

I have owned my own computer consulting business for the past 17 years and since the very beginning I have volunteered with AllExperts in the hopes I would be able to learn from others mistakes and problems. The goal for me is to be able to research any problem I don't initially have the answer to, in the hopes I will be able to further benefit for my own clients when they come across a similar problem.

Organizations
More information can be found at my website http://tpsconsulting.com

Publications
http://tpsconsulting.blogspot.com

Education/Credentials
I grew up with computers, from the first Apple IIC, back when Bill Gates was a student himself! For the past 17 years I have been providing technical services from building computers to constructing complete control rooms. Working with CTV I have helped produce the 1994 Olympic Games in Lillehammer, Norway. Later, designing and construction of "instant replay control rooms' for the Big Screens found in Stadiums and Coliseums.

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