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Windows 7/weird re-install issue


Mike, here's one that I havent seen in 17 years of PC usage and I'm stumped.
I uninstalled my Roxio CD/DVD burning suite because suddenly it would not start, giving a missing .dll error.
Then I went through the normal install steps like a million times before. When I got done there was no Roxio Ultimate folder in "Program Files" even though there were no errors during the install.  The program did show up in Programs & Features but nowhere to be found when it comes to folders, shortcuts, etc.
So I used my Advanced System Care to uninstall it and remove leftover registry entries.  Oddly the uninstall completed in about 7 or 8 seconds, much too quick considering the size of the program.
Then I re-installed. Again, all looked normal, the Roxio setup wizard returned no errors, nothing. WHen it was done, same thing, no Roxio folder at all in Program Files.
I know the installation CD is fine because I brought it to my laptop and did the same thing and it installed and shows up and works.
This is the same computer it has worked on for several years, nothing has changed, no updates, no permissions changes, nothing. Its business as usual for the computer. I'm baffled and I really need this program back on there.
Windows 7 Home Premium 64 bit
RAM: 8 gigs
AMD Athlon Dual Core 5600+

Hello Dave

You have windows 7-64 bit version installed which means you will find two 'program files'  one is the normal 64 bit version and the other is the 32 bit version which is marked ProgramFiles (x86)  My guess is that is where you will find the Roxio folder.

also, I suggest using CCLEANER as the file remover and cleaner as it does the best job of removing old registry entries.

Visit my website at and read the TIPS page on OPTIMIZING your computer and then go to the SOFTWARE/SUPPORT page where I suggest installing all the items from the pink section which will help with the cleaning/removal and maintenance of your system. Between CCLEANER and Malwarebytes they do a very good job.

As for Roxio, it really isn't needed on a windows 7 machine and I might also suggest visiting softpedia and download the free 'roxio Zap-remover' which can be found here:

My suggest if you need a quick and easy cd/dvd burner software is to use is cdburnerxp which you can get for free from this website:

hope this helps


Mike Dacre
follow me on twitter @tpsconsulting  

Windows 7

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Mike Dacre


As I have been volunteering in the 'windows' category since the inception of AllExperts, which has now moved to numerous windows categories. I will therefore be happy to answer any Windows 7,8 and 10 based question. What can't I answer? Not much, as this is the main reason I volunteered here, because I am hopeful the questions I can not answer will allow me to investigate the problem so that I can answer it. The TIPS and SOFTWARE support through my website at can also be of some help.


I have owned my own computer consulting business for the past 17 years and since the very beginning I have volunteered with AllExperts in the hopes I would be able to learn from others mistakes and problems. The goal for me is to be able to research any problem I don't initially have the answer to, in the hopes I will be able to further benefit for my own clients when they come across a similar problem.

More information can be found at my website


I grew up with computers, from the first Apple IIC, back when Bill Gates was a student himself! For the past 17 years I have been providing technical services from building computers to constructing complete control rooms. Working with CTV I have helped produce the 1994 Olympic Games in Lillehammer, Norway. Later, designing and construction of "instant replay control rooms' for the Big Screens found in Stadiums and Coliseums.

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