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Windows 7/laptop freezes and restart till graphic recovered

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QUESTION: Hello Mike

I couldn't find the appropriate category.  Hope you can help.

I am using windows 7 premium 64 bit edition and AMD display card.

Lately my laptop will start freezing with a distorted screen display followed by the blue screen and the laptop will restart. This keeps repeating until a notification at the bottom of the right-hand side of the screen saying "amd display driver has stop functioning and has recovered".

This happen frequently.

Please advise.  Thank you.

Sincerely

Eddie

ANSWER: Hello Eddie

Sounds to me like you may need to update your display driver and if that doesn't solve things your display card may actually be on its way out.  Go to your laptop manufacturers website for the best driver. You can check you model number from the bottom of your laptop. Also make sure other drivers like your chipset and that you have the latest bios firmware.  

Finally, you might also need to clear out your fan from those dust bunnies that get in causing your cooling fan(s) to slow down which can also cause over heating issues that may cause the problems you are having.  Take a can of compressed air and (with the computer off) blow in short squirts in through the exhaust vents on the side/back of the computer as well as the bottom of the laptop.  


I hope this helps

Sincerely


Mike Dacre
http://tpsconsulting.com
follow me on twitter @tpsconsulting

---------- FOLLOW-UP ----------

QUESTION: Hello Mike

I sent my laptop for cleaning and apparently the problem did not reoccur at the moment,  touch wood. I also use a fan underneath the laptop.

I ll like to know my present graphic card/chip is AMD 6630 and the present graphic driver is R306735 ver 8.840.7.3000 A3. Should I reinstall this present driver or leave it as it is.

Thank you. I have rated you.

Eddie

Answer
Hello again

I suggest going to the amd automatic driver update and install the tool which will determine if you have the latest driver. If not then it will provide you with the correct driver to install.Here is the link:


http://support.amd.com/en-us/download/auto-detect-tool



If the tool doesn't work it is because you have a driver that needs to be installed directly from the motherboard manufacturers website in which case you will need to go to the manufacturers website, click on the support/downloads link and enter the model/serial number. Quite often they even provide an automatic diagnostic tool which will determine what model you have. This is of course, only if the amd driver tool I provided above doesn't work.


Sincerely

Mike Dacre
http://tpsconsulting.com
follow me on twitter @tpsconsulting

Windows 7

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Mike Dacre

Expertise

As I have been volunteering in the 'windows' category since the inception of AllExperts, which has now moved to numerous windows categories. I will therefore be happy to answer any Windows 7,8 and 10 based question. What can't I answer? Not much, as this is the main reason I volunteered here, because I am hopeful the questions I can not answer will allow me to investigate the problem so that I can answer it. The TIPS and SOFTWARE support through my website at http://tpsconsulting.com can also be of some help.

Experience

I have owned my own computer consulting business for the past 17 years and since the very beginning I have volunteered with AllExperts in the hopes I would be able to learn from others mistakes and problems. The goal for me is to be able to research any problem I don't initially have the answer to, in the hopes I will be able to further benefit for my own clients when they come across a similar problem.

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More information can be found at my website http://tpsconsulting.com

Publications
http://tpsconsulting.blogspot.com

Education/Credentials
I grew up with computers, from the first Apple IIC, back when Bill Gates was a student himself! For the past 17 years I have been providing technical services from building computers to constructing complete control rooms. Working with CTV I have helped produce the 1994 Olympic Games in Lillehammer, Norway. Later, designing and construction of "instant replay control rooms' for the Big Screens found in Stadiums and Coliseums.

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