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Windows 7/internet explorer couldn't start after changing graphics

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Question
Hello Mike

I couldn t find the right category. Hope you can help.

I am using windows 7 premium 64 bit. There are 2 graphics in the laptop. One is amd Radeon 6630 and the other is intel graphics. My Radeon has been crashing. So I uninstall it and use the intel graphics. (Anyway after uninstall in My computer, device manager, display adapter the icon is still there.)

The problem is when i click on internet explorer 11 the blue screen will come up and I have to restart. Same thing happens if I click on internet explorer again.

Initially it happens in Google chrome. But in catalyst manager I switched chrome to power saving mode and it solved the problem. But I couldn't with internet explorer 11.

Please advise. Thank you.

Sincerely

Eddie

Answer
Hello Eddie

I believe you are attempting to tackle two separate problems..

First of all, if you have uninstalled the drivers for the Radeon Card then that is one thing but you will also need to DISABLE it from the Device manager if you seriously don't want to use it. Doing so however, will quite possibly have you resulting in no monitor whatsoever and that will happen if you actually have the monitor plugged in to that device. If your computer has both an external display card and internal one (attached to the motherboard) then you will first need to know which is which and then plug in to the correct one. Personally if you are having troubles with the external display card then take it right out of the computer as that will for sure solve any possible hardware issues.  If you are going to leave it in, as I stated, you will need to disable it from the device manager. Also, when you first start the computer, you will want to go in to the bios settings and select which display card to use first. That will help any start up problems.

The next issue you are having is with the internet explorer.. personally again, I would not EVER be using it.. In fact for all of my client computers I install the AVANT BROWSER as the 'default internet explorer' browser, but choose CHROME as the main browser.  Setting the power management settings shouldn't affect anything with regards to blue screen of death issues. For that I would be more likely to guess it as being malware/spyware issues.. and for that you should install CCLEANER and perform numerous scans and cleaning, including the start up, and disabling items you know you do not need.

Download CCLEANER from this link:

http://bit.ly/1Rx0mry

You can learn how to use ccleaner from this link:

http://bit.ly/1eF4ojH

Get Avant Browser from this link:

http://bit.ly/1eF4A2d

The other program I highly suggest installing and using is Malwarebytes as this is like a one-two punch against the malware/spyware issues.

Download malwarebytes from this link:

http://bit.ly/1KDxX2l


I hope this helps

Sincerely


Mike Dacre
http://tpsconsulting.com
Follow me on twitter @tpsconsulting  

Windows 7

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Mike Dacre

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As I have been volunteering in the 'windows' category since the inception of AllExperts, which has now moved to numerous windows categories. I will therefore be happy to answer any Windows 7,8 and 10 based question. What can't I answer? Not much, as this is the main reason I volunteered here, because I am hopeful the questions I can not answer will allow me to investigate the problem so that I can answer it. The TIPS and SOFTWARE support through my website at http://tpsconsulting.com can also be of some help.

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I have owned my own computer consulting business for the past 17 years and since the very beginning I have volunteered with AllExperts in the hopes I would be able to learn from others mistakes and problems. The goal for me is to be able to research any problem I don't initially have the answer to, in the hopes I will be able to further benefit for my own clients when they come across a similar problem.

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More information can be found at my website http://tpsconsulting.com

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http://tpsconsulting.blogspot.com

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I grew up with computers, from the first Apple IIC, back when Bill Gates was a student himself! For the past 17 years I have been providing technical services from building computers to constructing complete control rooms. Working with CTV I have helped produce the 1994 Olympic Games in Lillehammer, Norway. Later, designing and construction of "instant replay control rooms' for the Big Screens found in Stadiums and Coliseums.

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