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Windows 7/when i launch google chrome the blue screen of death will appear

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Question
Dear Scott

Hope you can help with the problem.
I am using windows 7 home premium 64 bit genuine version and my laptop is Dell Inspiron 14R.

When I launch google chrome the blue screen of death will appear with the message at the bottom as follows:

Technical information:
STOP: 0x00000116
atikmpag.sys

After that the laptop will restart and a dialog box will appear with the message:
Windows has recovered from an unexpected shutdown
Problem signature:
 Problem Event Name:   BlueScreen
 OS Version:   6.1.7600.2.0.0.768.3
 Locale ID:   17417

Additional information about the problem:
 BCCode:   116
 BCP1:   FFFFFA8001BD04E0
 BCP2:   FFFFF88004634244
 BCP3:   0000000000000000
 BCP4:   0000000000000002
 OS Version:   6_1_7600
 Service Pack:   0_0
 Product:   768_1

Files that help describe the problem:
 C:\WINDOWS\Minidump\061615-15459-01.dmp
 C:\Users\Owner\AppData\Local\Temp\WER-39561-0.sysdata.xml

This does not happen with Internet explorer and Mozilla firefox, only with chrome.

Please advise.

Thank you

Chan

Answer
Hi there

The give away here is "atikmpag.sys" its your ATI graphics card driver that is crashing.  It doesnt always mean its the drivers, but to rule it out you could remove the drivers and re-install them.

Also considering its just chrome, you could try a re-install of that too.

It may just be your graphics card over heating or its on its way out, you can stress test your card using the below software

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html


hope this helps

regards


scott

Windows 7

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scott bartholomew

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General trouble shooting Hardware issues Networking issues I am not a software developer,but I can do some basic scripting in DOS and BASH.

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Worked in IT for over 10 years and currently provide software and hardware support for a very large network of computers, including servers.

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