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Windows 8/8.1 will not install

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Question
hi..i have win 7 and bought a dvd to install win 8.1 so i put the dvd in and everything was fine, but when it gets to 57 per cent, it says the info from the cd rom to pc was stopped. this has gone on twice and no reason given for the stop. i dont want to do a clean install, unless it cant be avoided. any suggestion on how to put this 8.1 in without this aggravation? thank you!!

Answer
Hello James, thanks for your question.

so you are updating to windows 8.1. from windows 7.

DId you get the choices as in this article? http://winsupersite.com/article/windows-7/windows-8-tip-upgrade-windows-7-144322 what you need is the option " Windows settings, personal files, and app(lication)!"

If you get that option and it stops at 57 % as you described during upgrade, it may be that some device or problem is installed that is incoompatible with windows 8.1. and so has to  be removed before upgrading first.


To check this download and run the upgrade assistant first. it can be found and more description here: http://windows.microsoft.com/en-us/windows-8/upgrade-from-windows-7-tutorial

hope this helps
if not, please describe what you tried and what exactly happens.
thanks in advance!
All the best!
Joerg

Windows 8

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Joerg Droege

Expertise

Being an early adopter of Windows 8, I can answer a wide-range of questions regarding this new OS.

Experience

I had to support users regarding all kinds of Windows problems for many years, often "blind" over the telephone. I work in the IT industry for many years now filling in various positions for various IT and financial and health-care related companies.

Education/Credentials
I did an education as a Management Assistant in Informatics under the control of the Chamber of Commerce and Industry in year 2003.

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