Windows 8/Windows Live Mail

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QUESTION: Hi Joerg,

Today, I did not receive an email from a client. They later re-sent it, at which time I received. At the same time, when I was downloading my email, the first time. The download box showed, 'receiving 1 email'. That email turned out to be a previously downloaded message from 1 month ago, which now appeared as unread?

Can you tell me what might be going on?

Thanks,

Jon

ANSWER: Hello Jonathan,

thanks for your question!

Sometimes, emails are sitting on servers and are never delivered or after hours, weeks, months or even a year's delay if the server has a "hiccup" and for some reason the emails are sitting on the server waiting but never sent out.

There are also other reasons for this which I have listed in my past answer to the question found in the allexperts archives here: http://en.allexperts.com/q/Email-3244/2014/4/email-problem-yahoo-ca.htm

So I assume it was not downloaded at first try, but it was never sent out to you, when it finally was sent out to you, of course it contained the original time stamp. it was probably setting on the sent mail server and never gone on its way.

Hope this helps!
All the best!
Joerg

---------- FOLLOW-UP ----------

QUESTION: Hi Joerg,

The original email never got to me. I never sam it. The only reason I now that is because the client told me the sent it and then they forwarded after.

Thanks,

Answer
Hello Jonathan!

Thanks for your follow-up. Just to be on the sure site, are you running the latest version of Windows 8 aka Windows 8.1 Update 2 and latest version of WIndows Live Mail? There is a version from 6 months ago, more detials here: http://en.wikipedia.org/wiki/Windows_Live_Mail

you have to update to Windows 8.1 and Windows 8.1 Update 2 nowadays to still receive free updates for your system

Please check if you have Windows 8.1 by:

Windows key & R and enter "winver" and run it to see what windows version you have at the moment.


If it says Verison 6.2 then you still have Windows 8


Windows 8.1 and Windows 8.1 Update 1 and 2 are like the Service Packs of older WIndows versions.

Here is how to update from Windows 8 to Windows 8.1:  http://pcsupport.about.com/od/windows-8/ss/how-to-update-to-windows-8-1.htm


To Update Windows 8.1. to Update 1 and Update 2 use Windows Update Service: http://windows.microsoft.com/en-us/windows-8/windows-update-faq

please notice that it could be that you need to run Windows Update Service more than once.

Hope this helps!
All the best!
Joerg

Windows 8

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Joerg Droege

Expertise

Being an early adopter of Windows 8, I can answer a wide-range of questions regarding this new OS.

Experience

I had to support users regarding all kinds of Windows problems for many years, often "blind" over the telephone. I work in the IT industry for many years now filling in various positions for various IT and financial and health-care related companies.

Education/Credentials
I did an education as a Management Assistant in Informatics under the control of the Chamber of Commerce and Industry in year 2003.

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