You are here:

Windows 8/Search Engines, Crashing


Hello and thanks for taking my two questions. Essentially, on my Windows 8.1 computer with the latest Firefox update I am now unable to use my search engines as before. Previous versions of FF did not present this problem and I would like to know how it might be rectified? I get a blank page or a message that it is unable to connect to "Startpage", a great search engine as well as IXQuick and DuckDuckGo.

Secondly, if I may, I am also having trouble with the latest Firefox version crashing when it closes. It's the proverbial "Firefox has crashed" message each time no matter how I close it. I need help in figuring out what to do to alleviate this problem that was also non-existent with the previous versions. I have contacted Mozilla help forums but to no avail. Thank you much for your help with these matters.

Hello Cory!

Thanks for your question and a happy new year!

I am taking it from the pool as other experts didn't know how to answer.

You have 3 options

1) Reinstall the previous versions that worked.
2) Install latest beta version and try this.

1 and 2 you can get from

3) if 1 and 2 do not work, contact the support of the tool bars and ask them for help!
Hope this helps!
Please let me know how it turned out!

All the best!

Windows 8

All Answers

Answers by Expert:

Ask Experts


Joerg Droege


Being an early adopter of Windows 8, I can answer a wide-range of questions regarding this new OS.


I had to support users regarding all kinds of Windows problems for many years, often "blind" over the telephone. I work in the IT industry for many years now filling in various positions for various IT and financial and health-care related companies.

I did an education as a Management Assistant in Informatics under the control of the Chamber of Commerce and Industry in year 2003.

©2017 All rights reserved.