Windows 8/random reboot
QUESTION: I have a recurring problem with my laptop rebooting at rendom times, I get the BSOD with the message " your pc has a problem and needs to shut down" it does so after 30 seconds, I also have the information displayed "system_thread_not_handled" and you may search online for atikmdag,can't remember the rest.
I returned the laptop the first time this happened, Toshiba told me it was a software update that was needed. I have checked via windows update and non are available.
the following is my system information if it helps.
OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TREVORS
System Manufacturer TOSHIBA
System Model SATELLITE L50D-B
System Type x64-based PC
System SKU 123456789
Processor AMD A8-6410 APU with AMD Radeon R5 Graphics, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde Corp. 1.60, 11/12/2014
SMBIOS Version 2.8
Embedded Controller Version 1.40
BIOS Mode UEFI
BaseBoard Manufacturer AMD
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:Windows
System Directory C:Windowssystem32
Boot Device DeviceHarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.3.9600.17196"
Username trevorsTREVORS revor
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 6.96 GB
Available Physical Memory 5.09 GB
Total Virtual Memory 14.0 GB
Available Virtual Memory 11.8 GB
Page File Space 7.00 GB
Page File C:pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes.
any otheronfo you need please ask, I will do my best to supply it.
ANSWER: Hello james
Tahnks for your question!
I have taken it out of the pool as the other experts didn't know how to answer.
I am very well aware of your issue and there is a freeware tool that encodes the blue scren messages for you that are generated out of a memory dump when they appear. they then display which system files are affected. if you google for them you can find out which drivers or programs they belong to and so know what is causing the problem and fix it.
If you need any further help please let me know and I will do my best to help you further.
PLease describe then the exact issue you have with using the program
Thanks in advance!
---------- FOLLOW-UP ----------
QUESTION: Thank you Joerg. The nirsoft blue screen view has indeed given the information you indicated, but I have no ideawhat to do with it, or which partto google for the dump files.
082415-66937-01.dmp 24/08/2015 18:35:12 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff801`5c8d91db ffffd000`645561b8 ffffd000`645559c0 atikmdag.sys atikmdag.sys+12458f x64 atikmdag.sys+c51db C:\Windows\Minidump\082415-66937-01.dmp 4 15 9600 281,624 24/08/2015 18:37:01
082315-66656-01.dmp 23/08/2015 22:19:24 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff800`6eb5b1db ffffd001`103fe1b8 ffffd001`103fd9c0 atikmdag.sys atikmdag.sys+12458f x64 atikmdag.sys+c51db C:\Windows\Minidump\082315-66656-01.dmp 4 15 9600 281,624 23/08/2015 22:21:24
082015-69843-01.dmp 20/08/2015 17:46:35 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff800`c13541db ffffd001`581061b8 ffffd001`581059c0 atikmdag.sys atikmdag.sys+12458f x64 atikmdag.sys+c51db C:\Windows\Minidump\082015-69843-01.dmp 4 15 9600 281,624 20/08/2015 17:48:36
information is only useful if you know what it means, anf I am sorry but its meaningless to me.
I hope you can interpret it for me.
Thanks again for your help.
The red marked info is the one you have to keep an eye on. As that means there was conflic. goofle such files then.
Hope this helps!
If not, please supply a screenshot.
A simple copy and paste is too crowded and unreadable as it misses the formatting.
All the best!