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Windows 8/remote procedure call failed


Hi Joerg: I know you are windows 8 person and I have a windows 10. but I need help. when I try to open a photo or video I get this error" remote procedure call failed" I tried stuff what I read on google, nothing works.
I am really frustrated, this laptop is only a few months old and this happens.

Hello Jerome!

Thanks for your question!

Actually I am not a Windows 8.1 person anymore, I have updated all my computers to Windows 10 but AllExperts didn't create a Windows 10 section yet despite requesting it many times already.

I have found a thread here with some suggestions on how to fix your problem:

Hope this helps, please let me know!

Thanks in advance and all the best!

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Joerg Droege


Being an early adopter of Windows 8, I can answer a wide-range of questions regarding this new OS.


I had to support users regarding all kinds of Windows problems for many years, often "blind" over the telephone. I work in the IT industry for many years now filling in various positions for various IT and financial and health-care related companies.

I did an education as a Management Assistant in Informatics under the control of the Chamber of Commerce and Industry in year 2003.

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