Windows and Doors/Door Faceplate Problem


I am replacing the door knob on my front door, but I am not able to screw in the faceplate onto the side of the door. On the bottom, the hole for the assembly is so big that there is no wood to screw a screw into. On the top, the screw broke inside the wood as I was screwing it into the wood door. It is flush with the wood so there is no way to grasp it to get it out. So now I'm stuck with nothing but air to insert the bottom screw into and half of the post of a screw to screw the top screw into.

I should mention, too, that there isn't a whole lot of wood at the top. If I try to dig that screw out, I'll likely end up with air to insert a screw into on the top, too.

Hi Carol,

Here is what some of my installers have done when the wood is stripped out like that.

You will need to completely fill in the whole with a wood dowel or wood that is solid (it needs to be a very tight fit). Then use Bondo putty or wood putty over it (whatever you would like to use hold everything together, Bondo putty seems to work the best if you will be covering up the whole). Let it completely set up and dry. You many need to sand a little so its all smooth again then re-drill out your whole to the correct size for your screw.

Another option is to buy a handle set that has screw wholes in a different area (usually getting a longer face plate so the screw wholes are farther apart. Drill out new wholes for your size screws. Your longer face plate will cover up your old screw wholes.

When you go to put on your handle set DO NOT use a drill - screw it in by hand so you will not over-tighten and strip out or break the screw.  

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Brittini Reitz


We are most familiar with the Hurd Window & Door brand. We can answer how to replace parts, identify parts, where to buy parts, if they are discontinued from manufacture and if there is a retro fit part that will work, how to shim and adjust Hurd Windows & Doors or diagnose a problem a Hurd window is having and how to fix it. We can also answer questions about pros and con of different types of window brands and help a person to know what they should ask when they are looking to buy new or replacement windows.


R&R Window Service (dba) R&R Windows & Doors is a family owned and operated company. We started out as service center for windows and patio doors. Now we are a dealer, installer and service center for Colorado. Our founder Ron Reitz has been in the window industry since the late 1980's, so people not only be getting my window and door expertise but from everyone in our company. Our window & door lines we carry are Hurd Window & Door, Cascade Windows and Milgard Windows & Doors. But we have worked on about every type of window brand that has been sold in Colorado over the years.

These is for everyone in our company who would help answer questions: Arapahoe Community College, Installation Masters Institute - Level RLC-1, Hurd Sales Training Program, Hurd Service Training Program, EPA Lead Base Paint Certified.

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