AboutHrire Mikaelian Expertise Windows 95/98/2000/XP/Vista workstation and Windows 2000/2003 server networking, Group Policy and wireless configurations. Have knowledge about workstation Ghosting, and also the ins and outs of hardware troubleshooting.
Experience 15 years of experience as a hobbyist and Senior Systems Administrator
Education/Credentials BA, BCom in Information Technology Management. No IT certifications. However, I have taken several Windows, Novell and Networking courses.
Expert: Hrire Mikaelian Date: 7/24/2008 Subject: Problem with modem connection
Question QUESTION: Hi Hrire,
I have two computers at my home connected through a device which works as a modem and a switch.My internet connection is Broadband.When I connect to internet from a computer and disconnect later the other computer can not connet to internet after that.It shows "connecting through wan miniport(PPPoE)" and stuck there.If I reset the modem the problem solves.
How can I solve the problem without resetting the modem?
ANSWER: You will have to go into the router configuration and set it up so that it is a broadband DHCP connection is pppoe and ensure that the userid and password are correct.
If it works always for one computer but not the other, it could be that the problem computer has the software installed for connecting to it. You should take out that software and try to let the modem control the connection.
Please contact me back with further questions.
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QUESTION: No the problem does not happen for a specific computer. The name of the two computers are amd and amd2.
When I start(power on) the modem and at first if I connect to internet from amd I can connect and disconnect to internet from amd as many time as possible. But if I try to connect to internet from amd2 it can not connect to internet.
Same case happens when I start the modem and at first if I connect to internet from amd2 after disconnecting I can not connect to internet from amd.
What can be the problem?
Answer HI there.
I'm going to suggest that you leave the modem on all the time. Usually if you power off/on the modem each time, the network addresses don't translate well. If you leave the modem on and only turn the PCs off and on, you should be okay...but let me know if that still causes a problem.
