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About Michael Troy
Expertise
I have a fair amount of experience in peer-to-peer networking using Windows 95/98. I can answer questions about hardware, networking software, protocol settings, etc. I have some client-server experience, but not a lot with Windows-based servers. I can also give some advice on home network security: VPN, firewalls, anti-virus, etc.

Experience
I am the Director of Information Systems for a large law firm which connects about 300 users over five offices via a wide area network. We use client-server, peer-to-peer, WINS, remote access, VPN, DSL Internet, and proxy servers.

I also have a peer-to-peer network of six computers at home, with file and print sharing, remote access, and shared Internet access with a firewall.

 
   

You are here:  Experts > Computing/Technology > Focus on Windows 2000/NT > Windows Networking > Internet connection

Windows Networking - Internet connection


Expert: Michael Troy - 8/25/2009

Question
I have an acer aspire 3620 laptop with windows XP, and a wireless card.  I can't connect to the internet.  However, when I got a windows updates available message and clicked on it, a connection was apparently made since I downloaded 3 updates including Internet Explorer 8, but when I tried to use IE8 got a page note found message.  Trying other sites, I got similar messages.  Further checking shows that the computer has no IP address: 0.0.0.0.  I tried to repair the connection, and got an endless wait on "repairing IP address".  I also got the message that the IP address conflicts with another on the network.  I have two desk-top computers connected by cable.  The cable is also connected to the netgear wireless router.

So, can you tell me what I can do to resolve this problem?

Thank you.

Answer
Hi Paul,

It sounds as if the computer is not being assigned an IP address properly.  You may want to try restarting your router, then restart your computer and see if that resolves the problem.  If that does not work, you may want to try assigning an address manually.  If your router uses a default address of 192.168.1.1, you can give yours an address like 192.168.1.XXX (with XXX being some random number between 2 and 254, I recommend something like 99).  Subnet mask to 255.255.255.0.  You will also need to set the DNS server addresses, which you can get from your Internet Service Provider, or if you have another computer that does connect, go to a DOS prompt and type: IPCONFIG /ALL and it will show you the DNS server addresses being used.

If none of that works, it could be that your wireless card has gone bad.  You may want to try reinstalling the drivers, or replacing the card.

Good Luck!
- Mike  

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