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About Michael Troy
Expertise
I have a fair amount of experience in peer-to-peer networking using Windows 95/98. I can answer questions about hardware, networking software, protocol settings, etc. I have some client-server experience, but not a lot with Windows-based servers. I can also give some advice on home network security: VPN, firewalls, anti-virus, etc.

Experience
I am the Director of Information Systems for a large law firm which connects about 300 users over five offices via a wide area network. We use client-server, peer-to-peer, WINS, remote access, VPN, DSL Internet, and proxy servers.

I also have a peer-to-peer network of six computers at home, with file and print sharing, remote access, and shared Internet access with a firewall.

 
   

You are here:  Experts > Computing/Technology > Focus on Windows 2000/NT > Windows Networking > Internet Connection

Windows Networking - Internet Connection


Expert: Michael Troy - 9/19/2009

Question
Dear Michael,

I have a problem in the Internet connection, I have checked all possible things like, proxies (not used)Fierwall (OFF) the IP settings are set to automatic and I checked all possible network connection settings, but I still have a problem in the connection.
The connection status is fine (Gives connected) and the IP and network settings are set very well, but still can't open any page or even connect using the MSN messenger.

Please help :)
thanks in advance

Answer
Hi David,

If you have a router, do the following:

First, check the connection to the router.

Go to a Command prompt (go to the run menu and type CMD).

At the command prompt type: IPCONFIG

This should show you your IP address and that of your router (the default gateway).  It is probably something like 192.168.l.101 and the gateway is 192.168.1.1.

Next use a ping test to see if you can talk to the router:

ping 192.168.1.1

(changing the address to that if the default gateway on your network if needed).

If you get back a response, you know you have a good connection to the router and the problem is with your Internet Connection.  You can try restarting the router or modem and see if that helps.  Otherwise you need to call your provider.

If you don't have a router, the same instructions will work,  but the numbers probably will be different.  If you cannot ping your gateway, you have no connection at all.  If you can ping it, but your internet programs don't work, you may have a problem with your DNS settings.  In either case, you would need to call your provider to troubleshoot the problem.

I hope this helps!
- Mike  

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