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About Tom Guertin
(Top Expert on this page)

Expertise
I can answer Desktop and Laptop hardware questions as well as software questions. I have worked as a programmer 9 years, test/QA 9 years, and system administration 7 years. Having a diverse background helps in diagnosing computer problems.

Experience
Rocket Software Oct 14, 2002 – Present Senior Systems Engineer: Responsible for all software and hardware installations, analysis, and support on all desktops and laptops. Support 200 remote employees along with 5 remote sites. Build servers, test, and build systems. Manage Active Directory, Exchange, Call Manager, and Unity accounts. EMC Corporation Dec 31, 1999 – Nov 11, 2001 Senior Software QA Team Lead Engineer: Responsible for full software quality assurance of EMC's SymAPI and SymCLI software for Base and Control functionality. Created full regression test suite in perl. Peritus Software Services Sep 4, 1994 – Mar 30, 2001 Senior Software Engineer: Maintain outsourced code for CV, BULL, DG (UNIX), and Stratus (UNIX). Assist Y2K renovation team as project leader and COBOL renovator for Y2K compliance. Team leader for as many as 21 engineers. Supported DG AOS/VS II and AVIION (UNIX) communications products and AOS/VS II Databases. Maintained DG’s patch download website by modifying the XML web page, making each fix available. Sys admin for both DG AOS/VS II and AVIION (UNIX) platforms. BULL Worldwide Information Systems Inc. Aug 1988 – Sep 1994 Senior Software Engineer: Designed, Developed, Maintained, and Component Tested File System, Printer, and Device Utilities in an ISO 9000 environment using Assembly and C. Maintained 21 utilities, fixing all problems within company wide goal. Re-wrote 5 utilities in assembly with only 1 reported problem since 1989. Maintained a Dump Analysis Utility, which enables users to follow system structures, dump group information, and analyze memory. SQA component tested all DPS6 utilities. KRAFT Inc., Dairy Group Oct 1986 - Aug 1988 Computer Programmer: Designed and developed a program that accounts for all maintenance parts, repairs, and moneys using DBASE III Plus. Purchasing agent for all building and machine maintenance.

Education/Credentials
EDUCATION: University of Massachusetts, Amherst, MA Major: BS. Computer Systems Engineering

   

You are here:  Experts > Computing/Technology > Focus on Windows > Windows XP

SubjectDate AskedExpert

file on my xpwindows7/5/2009Lenny
  Q: This keeps coming up on my screen [ cannot fined file "flash ocx"]
  A: This is a very common error that randomly occurs when a particular Windows Update initiates a ...
Display Orientation turned 90 degrees7/5/2009Saad Shawwa
  Q: I turned my PC on the other day only to find that my display has been reoriented 90 degrees so ...
  A: well if you have intel display adapter then you can do that to restore it back to normal view press ...
Screwed Up Display Orientation7/5/2009Tom
  Q: I turned my PC on the other day only to find that my display has been reoriented 90 degrees so ...
  A: try this Power up your machine, and before Windows Logo appears press F8, this will bring up a boot ...
TEXT FOR STARTUP MENUS7/5/2009Lorry
  Q: When I select programs,favorites or control menus in STARTUP window I only get icons in list form. ...
  A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Can't delete zip files7/5/2009Tom Guertin
  Q: Recently, zip files are not getting deleted when I select and use DELETE button or select and use ...
  A: Sukhen, My first thought is access rights. Can you try to delete them as local administrator? ...
Can't delete zip files7/5/2009Lenny
  Q: Recently, zip files are not getting deleted when I select and use DELETE button or select and use ...
  A: Your computer is a victim of some underlying unknown infection masquerading as one of the zip files. ...
Can't delete zip files7/5/2009Saad Shawwa
  Q: Recently, zip files are not getting deleted when I select and use DELETE button or select and use ...
  A: the files are locked in windows explorer or being used / accessed by another application which could ...
Virtual Memory/Improper Shut Down/svchost.exe.7/4/2009Tom Guertin
  Q: I've read rave reviews on how you help other in their Windows XP problems. Im currently getting ...
  A: Sharla, I believe your virtual memory message is a side effect of another problem. svchost.exe is ...
Windows XP Professional7/4/2009Mike Dacre
  Q: I'm currently in China visiting my wife's family. They have Win XP Prof on their computer but of ...
  A: Nope, sorry, there is nothing you can do but learn what 'yes and no' are and go from there. .I know ...
accidential rebooting7/3/2009Tom
  Q: My computer reboots quite frequently and I do not know its reason. I would like to be given some ...
  A: i can not say for sure whats wrong, maybe the graphics card consumes to much power and this causes ...
2nd harddrive on XP7/3/2009Mike Dacre
  Q: How do I install a second and third hard drive on my Windows XP operating system? I have XP on one ...
  A: First of all you should NEVER be plugging a hard drive in once windows is up and running, you very ...
Dell Maxtor Hard drive7/3/2009Lenny
  Q: Upon start up my Dell dimension 8400 with windows XP professional gave me an error message that ...
  A: Most likely, the hard-drive could be having internal damage or is NOT damaged at all. But the ...
brightness/contrast7/2/2009Tom Guertin
  Q: During video viewing on all applications (DVD, Youtube, Netflix, VLC), the screen is far too dark ...
  A: Everett, Since this is the way the system was when it was purchased, there may not be anything you ...
Another thing....7/2/2009Mike Dacre
  Q: this is Dixon,My Tools tab from My Computer's toolbar shows funny stuff after my sister used it,it ...
  A: You are obviously going to have to have administrative privileges on your account. Either log in to ...
Windows 2007 XP Home & AutoCAD LT 987/2/2009Saad Shawwa
  Q: How can I get AutoCAD LT 98 successfully installed on Windows 2007 XP Home Edition?
  A: Autocad LT is designed for Windows 98 , there is one possibility to run it on the system by right ...
Actually its Vista Tom7/2/2009Tom Guertin
  Q: When I stated out I was using mostly 98. I happenes to like. Then I bought a new computer w/ Vista ...
  A: Kirby, There are many ways to stop services from automatically starting. 1) Cleanout (delete) the ...
blocking websites7/2/2009Tom Guertin
  Q: I want to block our home pc from accessing certain websites but dont want my family to know I am ...
  A: James, I suggest marking these sites as restricted which forces strict security on them. They are ...
Toolbar help7/1/2009Mike Dacre
  Q: this is Dixon,My Tools tab from My Computer's toolbar shows funny stuff after my sister used it,it ...
  A: If you RIGHT CLICK on the toolbar you should find that you can add/remove (customize) your toolbar. ...
BIOS6/30/2009Tom Guertin
  Q: I'm attempting to update my BIOS, after I reinstalled windows xp, but every time I download it and ...
  A: Michael, From what I found it sounds like your battery on the motherboard is dead or dying. You ...
accidential rebooting6/29/2009Tom
  Q: My computer reboots quite frequently and I do not know its reason. I would like to be given some ...
  A: what do u understand under "it reboots quite frequently". once in an hour, or every 10 or 15 minutes ...
WINDOWS XP WONT LOAD6/29/2009Mike Dacre
  Q: DAUGHTER HAS AN ACER ASPIRE ONE USING WINDOWS XP HOME EDITION AND WHEN SHE TURNS ON HER COMPUTER IT ...
  A: You should try pressing the F8 key right after you turn the system on.. press F8, F8, F8 until you ...
iTunes/XP Problem6/28/2009Tom Guertin
  Q: I really hope you can help me with this problem. I'm not sure what I did but for some reason my ...
  A: Emma, You need administrative privaledges to be able to install and remove software. Please verify ...
FAX6/28/2009Mike Dacre
  Q: I wonder if you can tell me if I can download the FAX facility from somewhere into my system. I know ...
  A: What you are going to need to do are two things.. first, you need a telephone fax modem installed on ...
Sound doesn't work6/28/2009Tom Guertin
  Q: We have a Canon camcorder, and a while back, when I plugged it into my computer with a firewire ...
  A: Robin, First some clarification: reboot is when you have your system turn off and on ...
wierd problem with my pc6/27/2009Michael Tedeschi
  Q: I have hp laptop, about 2 years old. something really weird happened today. I was downloading ...
  A: Try updating the video card drivers. If that doesnt work, you might need a new motherboard or the ...
Microphone and sound card settings.6/27/2009Tom Guertin
  Q: I have a microphone plugged into the pink port at the back of my PC that is running Win XP Home. I ...
  A: Richard, The setting look good. I'm wondering why certain things are grayed out. Is the ...
Can't open programs (ie executables)6/27/2009Lorry
  Q: I hope you can help me. After battling hard against a virus i caught, or rather the whole lot of ...
  A: Try using System Restore by going to Start, Programs, Accessories, System Tools, System Restore. ...
XP6/27/2009Mike Dacre
  Q: I am using XP with 5 accounts set, and one day i found that whenever i choose any account to log on ...
  A: It sounds like you may have been infected with a virus which has corrupted your registry for your ...
System Configuration Utility6/27/2009Tom Guertin
  Q: I have a Toshiba Satellite A110. I am in the MSCONFIG System configuration Utility and was wondering ...
  A: Michael, This question is too open ended. Every system has different lists depending on the ...
deleting files6/27/2009Lorry
  Q: It seems a starnge problem: I cannot delete a file (mov. clip) and get the message: "Can't delet it. ...
  A: The following site explains remove audio track from media file: ...
Microphone and sound card settings.6/26/2009Tom Guertin
  Q: I have a microphone plugged into the pink port at the back of my PC that is running Win XP Home. I ...
  A: Richard, The setting look good. I'm wondering why certain things are grayed out. Is the ...
installing windows xp from hdd6/26/2009Tom Guertin
  Q: i have a samsung (model p25)laptop and its optical drive dosent work how can i install xp in its ...
  A: Mohsin, Go into Setup/BIOS and look to see if the system sees the CD/DVD drive. If so, set your ...
deleting files6/26/2009Lorry
  Q: It seems a starnge problem: I cannot delete a file (mov. clip) and get the message: "Can't delet it. ...
  A: Sorry that didn't work but have no fear, have something else up my sleeve. Download Eraser Portable ...
Help uninstall6/25/2009Lorry
  Q: i downloaded a trial version of roller coaster tycoon online a while ago and now i bought the game ...
  A: Remove both the trial version and paid version, then reinstall the paid version after rebooting ...
Microphone and sound card settings.6/24/2009Tom Guertin
  Q: I have a microphone plugged into the pink port at the back of my PC that is running Win XP Home. I ...
  A: Richard, Should I have “HD Audio rear input” selected as the Default device for sound recording? ...
Microphone and sound card settings.6/24/2009Tom
  Q: I have a microphone plugged into the pink port at the back of my PC that is running Win XP Home. I ...
  A: Normally the port where the microphone has to be plugged in is marked with a microphone sign ...
Slow System6/24/2009Tom Guertin
  Q: I have a 2 year old laptop (Dual Core, 1.73 GHz, 1gig RAM). It is very slow on start-up and opening ...
  A: Ray, It is likely because your registry is obese. Your best solution is to save your data to an ...
Slow System6/24/2009Mike Dacre
  Q: I have a 2 year old laptop (Dual Core, 1.73 GHz, 1gig RAM). It is very slow on start-up and opening ...
  A: I believe if you visit my website at http://tpsconsulting.com and read the TIPS page on OPTIMIZING ...
windows scrolling is jumpy6/24/2009Lorry
  Q: My windows scrolling was just fine and smooth until this evening all of a sudden it started ...
  A: The first thing that comes to mind is to update the video driver. The following site explains how ...
jpg files won't open in windows XP Media edition6/22/2009Mike Dacre
  Q: How can I get my jpg photos to open in windows & fax viewer? I have PC set to open jpg using windows ...
  A: The easiest way is to RIGHT CLICK on the file and choose OPEN WITH and from the menu, choose the ...

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Questions by
Active Experts:
Jonathan D RoachLorryTim Fenner
Saad ShawwaJason NeedhamShot
UttoransenRichard RostTroy M. MCSE, CNA, MCP, CST, IC3, Aplus
LennyMichael TedeschiAshit Gajwani
TomDerbiasTom Guertin
Sean OriyanoMike Dacre 

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