AboutLenny Expertise I can answer most questions based on Windows XP PRO.From the most common troubling issues connected with troubleshooting,installation,networking,security,hard-drive maintenance i.e. formatting,data recovery and upgrading.I am ready to assist Windows XP Pro newbies integrate in the XP environment.
NOTE:I don't do USB pen drives or memory cards troubleshooting though.
Experience I have been troubleshooting and maintaining system based on the Windows XP Pro environment for about 9 years now.
Expert: Lenny Date: 7/15/2008 Subject: Explorer Crashes Repeatedly With No Warning
Question Hi Lenny,
Over this past weekend a trojan called 'AntiMalware Guard' infected my home computer. I have ran a full system scan using McAfee several times and it appears that the trojan has been eliminated from the PC (it had affected the 2 accounts on my computer).
But now it's been eliminated I have a new problem: within 10 seconds of logging on to any of the PC's accounts, explorer.exe crashes without warning...then restarts...then crashes and so on. When it crashes everything on my desktop disappears. I have even tried starting up in safe mode and explorer is still acting up in the same manner. I really have no idea what's going on. I've tried sfc/ scannow, chkdsk and so on but there is still no improvement.
Please help me fix the problem.
Thanks for your time,
Keaton
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INFO:
I'm on a Dell Dimension 3000 with Windows XP Home Edition. I've forgotten how to pull up or my system's information so if you let me know how to do that I'll be able to provide you with more details.
Thanks again :)
Answer Hello Keaton,
Please do the following.Go for the second option if the 1st does not work out for you ;
OPTION 1(SYSTEM RESTORE)-MICROSOFT RECOMMENDED
1-Click on CTRL-ALT-DEL to ignite the "Task Manager"
2-Click on "File" then "New Task(Run)"
3-Type %SystemRoot%\System32\Restore\Rstrui.exe
4-On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next .
5-On the Select a Restore Point page, click the system checkpoint.
6-On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration and then restarts the computer.
7-Log on to the computer. When the System Restore confirmation page appears, click OK.
OPTION 2(EXPLORE.EXE reset)
-Start the computer and then press "CTRL-ALT-DEL" to ignite the "Task Manager".
-Click on "File" then "New Task(Run)"
-Type iexplore.exe
-Click OK
-Copy and Paste this on the address bar of Internet Explorer http://pcbutts1.com/downloads/tools/tools.htm
-Press Enter on the keyboard
-When site is open please scroll down and locate "Windows Explorer shell fix"
-Click on "Download" button
-Click "Open" on the pop-up window.
-Select the necessary program(should be WINZIP or WINRAR) on your computer to open/run the file.
-Follow prompts to accomplish opening and running the program.
-The program will reset "Explorer.exe" to default.
-Restart the computer and see if the problem is gone.
